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How to create stuff for the Knowledge Bases?

Hi Tony,

 

how can I create an entry to the knowledge Base area? I'm quite sure that there are users who would like to spread their experience.

 

Best Regards

Christian

2 REPLIES

Re: How to create stuff for the Knowledge Bases?

The process is:

 

1. Sign in as a registered user

2. Create a new Forum article

3. Under the "Option" item (Upper-right) of the article . . .

4. ... Select "Nominate to Knowledge Base"

 

Numbers correspond with the numbered process stepsNumbers correspond with the numbered process steps

I will receive a notification that a Forum article has been nominated for creating a Knowledge Base article.  

 

As this is a new system and a new process I'm not exactly sure what happens when I approve the request. What's supposed to happen is that you should then be able to clean-up the Forum article (in practice a Knowledge Article should be derived from a conversation between users within a Forum article) and when satisfied, submit it for publishing.  I will have the request reviewed and then published to the Knowledge Base.

 

Let's learn this process together!  Please keep me posted as to when you do this so I can make sure I do receive a notification, can approve the nomination and can confirm with you what happens on your end.

Re: How to create stuff for the Knowledge Bases?

Thank you Tony :-)

 

Best Regards

Christian