cancel
Showing results for 
Search instead for 
Did you mean: 

FEMAP requires user with Administrator rights to run?

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hello,

 

A FEMAP+NX Nastran customer states that only a user with Administrator rights can run FEMAP, or the following error occurs: "An error has occurred when trying to access the security device. Make sure it is properly installed and try again. (-2070)"

 

Customer already installed the latest dongle drivers but problem persists. I know that to install you must use an administrator account, but you also must be an administrator to run it?

 

Thanks.

3 REPLIES

Re: FEMAP requires user with Administrator rights to run?

Siemens Phenom Siemens Phenom
Siemens Phenom

There are two times FEMAP needs Admin rights, the first time it runs, in order to register our OLE/COM server, that makes the API possible, and the other time is installing the driver for the dongle (if you're licensed this way).  The issue you describe sounds like the dongle is either fried, or the driver did not get installed, I'd recommend you grab the SuperPro Advanced Medic from the manufacturer of the dongle, that should be to diagnose what's not working -

 

https://sentinel.gemalto.com/support-downloads/sentinel-drivers/

 

Mark.

Re: FEMAP requires user with Administrator rights to run?

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Thank you. I will ask the customer to run the SuperPro Advanced Medic tool and send me the results.

 

Best regards,

Carlos

Re: FEMAP requires user with Administrator rights to run?

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Finally the user sent the sentinel log:

 

**********************************************************************
SafeNet Inc. :: Sentinel Keys Diagnostic Tool V 1.3
**********************************************************************
Log File Version : 1.3
Start Date : Thu Mar 30 15:54:41 2017

End Date : Thu Mar 30 15:54:41 2017

KEY MODULE : 1.3 Thu Mar 30 15:54:41 2017


DRIVER FILE : SENTINEL64.SYS Present
File Size is 63568 bytes

Current Driver VERSION : 7.5.9

PARALLEL PORT Not Present or Parallel Drivers Not Installed

DRIVER FILE : SENTINEL64.SYS Present
File Size is 145448 bytes

Current Driver VERSION : 7.5.9

PARALLEL PORT Not Present or Parallel Drivers Not Installed

SERVICE PRESENT : Sentinel Protection Server

SERVICE STATUS : The service is running.

SERVICE PRESENT : Sentinel Keys Server

SERVICE STATUS : The service is running.

KEY STATUS : SuperPro Key Present

Developer ID of the key : 2ecf

 


LIBRARY STATUS :
****************
SYSTEM MODULE : 1.3 Thu Mar 30 15:54:46 2017

 


CPU USAGE : 6 percent
User is NOT a member of Admin group

 

MEMORY IN USE : 6 percent

OPERATING SYSTEM :
Professional
(Build 9200)

TIME ZONE :

 

[Number of Software Installed] 29


INSTALLED SOFTWARE :
Abaqus 2016 Documentation
Abaqus 6.14 Documentation
Abaqus 6.14-1
FEMAP v11.3.2
NVIDIA Stereoscopic 3D Driver
SIMULIA FLEXnet License Server
Sentinel Protection Installer 7.6.8
ESATAN-TMS 2017 sp1
Microsoft MPI SDK (5.0.12435.6)
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Realtek High Definition Audio Driver

 

[USB KEY ATTACHED :]

 


[Processes running ] :
[System Process]
System
smss.exe
csrss.exe
wininit.exe
csrss.exe
services.exe
winlogon.exe
lsass.exe
svchost.exe
svchost.exe
LogonUI.exe
dwm.exe
svchost.exe
svchost.exe
svchost.exe
WUDFHost.exe
svchost.exe
svchost.exe
nvwmi64.exe
nvvsvc.exe
nvSCPAPISvr.exe
svchost.exe
nvxdsync.exe
nvvsvc.exe
svchost.exe
svchost.exe
spoolsv.exe
svchost.exe
DSLicSrv.exe
sntlkeyssrvr.exe
sntlsrtsrvr.exe
spnsrvnt.exe
svchost.exe
MsMpEng.exe
atkexComSvc.exe
DTSU2PAuSrv64.exe
monitor.exe
Memory Compression
monitor.exe
conhost.exe
lmgrd.exe
conhost.exe
lmgrd.exe
svchost.exe
ABAQUSLM.exe
NisSrv.exe
svchost.exe
WUDFHost.exe
SearchIndexer.exe
MpCmdRun.exe
csrss.exe
winlogon.exe
dwm.exe
rdpclip.exe
sihost.exe
svchost.exe
taskhostw.exe
RuntimeBroker.exe
explorer.exe
ShellExperienceHost.exe
SearchUI.exe
MSASCuiL.exe
RtkNGUI64.exe
RAVBg64.exe
OneDrive.exe
SkypeHost.exe
InstallAgent.exe
InstallAgentUserBroker.exe
msiexec.exe
SearchProtocolHost.exe
SearchFilterHost.exe
TrustedInstaller.exe
TiWorker.exe
backgroundTaskHost.exe
smartscreen.exe
CompatTelRunner.exe
conhost.exe
audiodg.exe
svchost.exe
Sam1.3.1.exe
Sam1.3.1.exe

 

Can somebody help me on this subject? He keeps getting the -2070 error.

 

Thanks