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There was a problem installing of femap Stand-alone version

Experimenter
Experimenter

when i input code1 and code 2,There is an error prompt 

 

"make sure that you have input the correct code number........"

 

the serial number:990-4h-NT-9977-F3CF

 

the number on Hardware dog :990-4h-NT-9977

 

and Siemens replied that serial number is correct ,so I don't know why installation failure ?

Someone is willing to help me, I would be very grateful