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NX 10 HELP suddenly refuse to work!!

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Hello!,

I had the NX 10 Help running properly, but suddenly today the NX 10 Help refuse to open, here you are the error that appear in the screen:

 

nx10-help.png

 

Not any change done in the Windows 8.1 computer, then surprise me the error. Any help to solve the problem is welcome, thanks!.

 

Best regards,

Blas.

Blas Molero Hidalgo, Ingeniero Industrial, Director
IBERISA • 48004 BILBAO (SPAIN)
WEB: http://www.iberisa.com
Blog Femap-NX Nastran: http://iberisa.wordpress.com/
8 REPLIES

Re: NX 10 HELP suddenly refuse to work!!

Siemens Phenom Siemens Phenom
Siemens Phenom

Have you looked in the server log as the message suggests? Can you post the server log. This file is located in the logs folder under the documentation server installation.

Re: NX 10 HELP suddenly refuse to work!!

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Dear Jim,

Thanks for commenting!.

A portion of the *.log follows:

 

2015-03-11 16:58:32.354:WARN:tdoc:Exception while dispatching incoming RPC call
com.google.gwt.user.server.rpc.UnexpectedException: Service method 'public abstract com.siemens.plm.lmd.xps.output.tdocExt.shared.dto.CollectionMetadata com.siemens.plm.lmd.xps.output.tdocExt.client.service.DataService.getDeliverableMetadata(java.lang.String,java.lang.String,java.lang.String)' threw an unexpected exception: org.springframework.remoting.RemoteConnectFailureException: Could not connect to remote service [rmi://localhost:1099/dataManagerService]; nested exception is java.rmi.ConnectException: Connection refused to host: 82.130.210.52; nested exception is: |?java.net.ConnectException: Connection timed out: connect
	at com.google.gwt.user.server.rpc.RPC.encodeResponseForFailure(RPC.java:389)
	at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:579)
../..
Caused by: 
org.springframework.remoting.RemoteConnectFailureException: Could not connect to remote service [rmi://localhost:1099/dataManagerService]; nested exception is java.rmi.ConnectException: Connection refused to host: 82.130.210.52; nested exception is: |?java.net.ConnectException: Connection timed out: connect
	at org.springframework.remoting.rmi.RmiClientInterceptorUtils.convertRmiAccessException(RmiClientInterceptorUtils.java:150)
../..
Caused by: 
java.rmi.ConnectException: Connection refused to host: 82.130.210.52; nested exception is: |?java.net.ConnectException: Connection timed out: connect
	at sun.rmi.transport.tcp.TCPEndpoint.newSocket(Unknown Source)
	at sun.rmi.transport.tcp.TCPChannel.createConnection(Unknown Source)
	at sun.rmi.transport.tcp.TCPChannel.newConnection(Unknown Source)
	at sun.rmi.server.UnicastRef.invoke(Unknown Source)
../..
	at java.lang.Thread.run(Unknown Source)
Caused by: 
java.net.ConnectException: Connection timed out: connect
	at java.net.DualStackPlainSocketImpl.connect0(Native Method)
	at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
	at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
../..

Impressing ...

Best regards,

Blas.

Blas Molero Hidalgo, Ingeniero Industrial, Director
IBERISA • 48004 BILBAO (SPAIN)
WEB: http://www.iberisa.com
Blog Femap-NX Nastran: http://iberisa.wordpress.com/

Re: NX 10 HELP suddenly refuse to work!!

Legend
Legend

Did you update Java (or did it update itself automatically)?  I would turn off the Doc server services, clear the java cache and restart the service (and hope for the best Smiley Happy )

Re: NX 10 HELP suddenly refuse to work!!

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Success!!.

Impressing, the DOC alived!!. Till I know not any notice received from JAVA x64 updater. Well, let's see how long the docs are alive.... thanks!.

 

nx-doc-success.png

Best regards,

Blas.

Blas Molero Hidalgo, Ingeniero Industrial, Director
IBERISA • 48004 BILBAO (SPAIN)
WEB: http://www.iberisa.com
Blog Femap-NX Nastran: http://iberisa.wordpress.com/

Re: NX 10 HELP suddenly refuse to work!!

PLM World Member Legend PLM World Member Legend
PLM World Member Legend

Got the same problem I think.

On feb 25 the doc server service didn't start anymore.

Clearing tha Java cache doesn't solve anything.

Looking at the doc server log files I see the last log is from feb 24

When I mannually start the service it fails with error "Windows could not start... review system event log...service specific error code 1"

The system event log tells me "

The Siemens PLM Documentation Server service terminated with service-specific error Incorrect function..

"

 

 

Patrick Delisse
KMWE - DutchAero
NX11.0, CAMPOST V22, Vericut 8.1

Re: NX 10 HELP suddenly refuse to work!!

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Dear Patrick,

Well, here happens again, after robooting the Windows 8.1 laptop the DOC server refuses to work, this is a malfunctioning definitely of the SIEMENS PLM Documentation Server, not a local user error.

 

If each time a reboot the computer I have to go to the CONTROL PANEL, stop the SIEMENS PLM Documentation Service, then delete the JAVA cache, next start again the PLM documentation Server, and test if everything runs OK, ufff, .... an urgent solution is required!!.

 

Best regards,

Blas.

Blas Molero Hidalgo, Ingeniero Industrial, Director
IBERISA • 48004 BILBAO (SPAIN)
WEB: http://www.iberisa.com
Blog Femap-NX Nastran: http://iberisa.wordpress.com/
Highlighted

Re: NX 10 HELP suddenly refuse to work!!

Experimenter
Experimenter

Hello

 

I got the same problem, and I think that it comes from the Documentation Server of NX10 when installed under Win8.1.

What I tried is:

  1. A so-called 'full shut down' of Win 8.1, that means, holding down the Shift Key, while applying the shut down symbol of the screen. After restarting the PC, the Doc Server and NX10 Help should run. However there is a need to give the doc server some time to get 'active'. Afterwards NX 10 Help should run without additional actions, also providing all search functionality.
  2. You can shut down Win8.1 as usual, restart the PC and stop and restart the Doc Server manually (services). Like above wait a little bit. Afterwards NX 10 Help should work again with all search functionality.

Both let You use NX10 Help, but the procedure is not satisfying for every day use, so the behaviour of the doc server should be repaired...

Re: NX 10 HELP suddenly refuse to work!!

Solution Partner Creator Solution Partner Creator
Solution Partner Creator

Hello,

 

I got the same problem several times under Win7.

The "500. The called Failed on the server" message but also no message with nothing displayed.

Stop/Restart the service did not worked.

I solved the problem by either restarting the computer or reinstall the help.

 

Is there a way to open the main page mannualy ?

I know there is an online help accessible but is there a pdf version ?

 

Emmanuel