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Femap 9.31 - Color Printout

Hi I am an IT guy in our company and not using Femap myself, but one of our Femap users claimed to me he can not print his 3D model in color. Even he prints it as PDF (PDF Creator) the result PDF is always grey, but especially the colors are important i was told Smiley Happy I guess its just something to change in the preferences , any hint? thanks in advance br Andreas