I can't buy drawing package in app, since when I click on "Buy" icon it does nothing!
Eventhough I purchased publishing subscription with ease.
What is the solution? (Surface Pro 3)
Sorry to hear about the difficulties you are having with your purchase.
Sometimes it can take a while for the Store UI to recognise that you have a license, even though it is already in place. Drawing is free on Windows at the moment.
So first of all, can you help us confirm that you don't have the license?
Thanks for the info. Can you provide us with the following and we'll try to work out what is going on. Feel free to direct message if you prefer.
1. Version: 18.104.22.1688
2. I'm in Iran (I changed my IP to United States to purchase Publishing & Drawing, Publishing worked and Drawing did not)
3. Windows 10
4. I see "$0.00" price
Catchbook is not approved for distribution to Iran, the issue you are seeing will be caused by this.
Thanks for your interest in Catchbook and for taking the time to get in touch, but unfortunately this is not something we can do anything about.
There is a known bug on Windows where if the system date format is dd-mm-yyyy then it can cause the license check to fail. Please check your date format and set it to mm-dd-yyyy and let us know if this resolves the problem. This bug will be fixed in the next release.
If this is not the problem, then please send us a log file as instructed in this post: "Troubleshooting: Problems when buying Drawing on Windows".