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Catchbook won't open on Microsoft Surface

Pioneer
Pioneer

Hi,

I have a Surface with Windows 10, and I installed Catchbook from the microsoft store.  When I open it I see the splashscreen momentarily then it just closes down.  Am I missing something or is that a bug?

Thanks

3 REPLIES

Re: Catchbook won't open on Microsoft Surface

Siemens Legend Siemens Legend
Siemens Legend

Hi @User1,

 

Sorry to hear about the problems you are having. Catchbook normally runs on the Surface without any problems.  Let's try and work out what is going on...

 

Have you been able to successfully install Catchbook before?

Were you involved in our beta program?

Which Surface do you have?

What version of Windows 10 are you running?

 

FYI - further responses may be delayed over the holiday period.

 

Regards, Tom

Re: Catchbook won't open on Microsoft Surface

Pioneer
Pioneer

Hi,

This is the first time installing Catchbook and I did not do the beta testing.

It's a SurfaceBook with performance base (i7) running Windows 10 Pro.

 

Thanks.

 

Re: Catchbook won't open on Microsoft Surface

Siemens Legend Siemens Legend
Siemens Legend

Thanks for the info @User1, we'll investigate and get back to you.

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