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Stuck in Trial Mode

Experimenter
Experimenter

I purchased the app on the Microsoft store but it is still stuck in trial mode.  I can pinch it down and start a new page, but it will only draw freehand ink, not the full functionality that I paid for.  I am using Windows 10 on a Microsoft Surface Pro 3 laptop with a stylus.  I am registered for the Catchbook community but I have not subscribed to "Publishing".  Please help.

2 REPLIES

Re: Stuck in Trial Mode

Community Manager Community Manager
Community Manager

Hi @TheTinMan,

 

Can you please check and confirm if Drawing Recognition is enabled? 

 

When you first start Catchbook you will be drawing freehand by default. Look for the icon in the Toolbar

draw icon.jpg

If the icon is gray like above, you are drawing freehand. If the icon is orange, Drawing Recognition is active and it should convert your ink to precise curves. 

 

Let me know if that works. 

 

Regards,

 

Amy 

Re: Stuck in Trial Mode

Siemens Legend Siemens Legend
Siemens Legend

Hello @TheTinMan, sorry to hear that you are experiencing difficulties. 

 

Please follow the instructions in this post: "Troubleshooting: Problems when buying Drawing on Windows".

 

If you continue to experience problems, please follow the instructions at the bottom of the post that discuss sending us a log file.

 

Let us know what happens!

 

Thanks.

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