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After submitting a help ticket to our community platform...

Siemens Genius Siemens Genius
Siemens Genius

After submitting a help ticket to our community platform provider, we received the following suggestion. If you are willing to work through this, please try the following and let me know what happens.

Regards,
Aaron

Hi - ,

Please ask the user to do the following:

1. Clear cache/cookies
2. Attempt to view on separate browsers
3. On the chosen browser that has this issue, see if disabling any add-ons affects visibility

If the user continues to experience the problem, please let us know.

Regards,
(Lithium Customer Support)

Make Better Parts Faster!
Aaron Frankel (Community Manager)

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Solution Information