1) Is this the same part / operation in both screen dumps?
If not, use the same part /op (as dialogs can be customized, either by yourself, or by Siemens during upgrades)
2) Are the 2 systems the EXACT same version of NX (including MP)?
3) Could be you have different customer settings betwene the systems. Try hitting the "gear" icon in the top left, do they both show the same thing?
Production: NX10.0.3.5 MP5 + patch/TC11.2
I'd rather be e-steemed than e-diseaseled
Hit the gear in the upper left corner of the dialog and change to "cut levels more." I believe that is your problem.