Thank you for posting on our forum. Due to the nature of your question, we would recommend that you contact our product support department to recieve the best help possible. Achieving the solution might require a more interactive exchange that is better suited for our formal support department. Here is how you can contact them:
For technical assistance with any product you may contact the Siemens PLM Global
Technical Access Center (GTAC), Monday through Friday, 8:00 am – 5:00 pm (local time),
using any of the methods listed below.
The following link is a list of phone numbers for various countries around the world: