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Infoboxes not completly showing up




I got a problem with JT2GO. We have installed the software on 4 workstations - a newer device and 3 older ones (AMD FirePro 3800 GPU). On the new machine everything works fine - on the older ones we got the problem, that when we show up the infoboxes (green ones), they are somehow "cutted".


Even when dragging them arround it looks exactly like on the screenshot (attachment). It isnt "flimmering" or something - I dont think that its caused because of the GPU. Ive already updated the GPU driver but it did not fixed it.


Do you have any idea on how to fix this problem (my collegues are working with the software - may the "infobox" has an another name ;-) )?


Have a great weekend,

T. Erdogan


Re: Infoboxes not completly showing up

Siemens Genius Siemens Genius
Siemens Genius


I have actually not seen this before. You can try changing the OpenGL support level. Right Mouse Button select in the graphics window and choose performance from the pop up menu, then select Edit and Troubleshoot from the performance window. Roll back the OpenGL support version to see if that makes a difference.

Grpahics issue.png

Mike Z

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JT is the common language of PLM and is the world’s most widely used 3D format. JT is the first ISO International Standard ( IS 14306-1) for 3D visualization and collaboration. Compact and accurate, JT is used throughout the product development lifecycle in all major industries to communicate the critical design information typically locked up inside a CAD file.

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