Cancel
Showing results for 
Search instead for 
Did you mean: 

Infoboxes not completly showing up

Experimenter
Experimenter

Hello!

 

I got a problem with JT2GO. We have installed the software on 4 workstations - a newer device and 3 older ones (AMD FirePro 3800 GPU). On the new machine everything works fine - on the older ones we got the problem, that when we show up the infoboxes (green ones), they are somehow "cutted".

 

Even when dragging them arround it looks exactly like on the screenshot (attachment). It isnt "flimmering" or something - I dont think that its caused because of the GPU. Ive already updated the GPU driver but it did not fixed it.

 

Do you have any idea on how to fix this problem (my collegues are working with the software - may the "infobox" has an another name ;-) )?

 

Have a great weekend,

T. Erdogan

1 REPLY

Re: Infoboxes not completly showing up

Siemens Genius Siemens Genius
Siemens Genius

HI,

I have actually not seen this before. You can try changing the OpenGL support level. Right Mouse Button select in the graphics window and choose performance from the pop up menu, then select Edit and Troubleshoot from the performance window. Roll back the OpenGL support version to see if that makes a difference.

Grpahics issue.png

Mike Z