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Opening PLM XML with Surface Pro

Experimenter
Experimenter

I am getting an error when I try to open any .plmxml file with JT2Go Version 11.3 on my Surface Pro 4 with Windows 10. The error reads only:  "Failed to open document."

 

I have been able to open these files on other machines, running the same versions of JT2Go, Java, Windows, etc. I am thinking there must be something about how JT2Go runs on the Surface Pro that is causing the error. Has anyone else had this? Please help!

4 REPLIES

Re: Opening PLM XML with Surface Pro

Siemens Legend Siemens Legend
Siemens Legend

Is this the 11.3 version downloaded from the Windows 10 Store (JT2Go Desktop), or from the JT2Go download site?

 

Can you load any data into JT2Go, i.e. simple JT's or 2D files?

 

 

 

Re: Opening PLM XML with Surface Pro

Experimenter
Experimenter

Yes, the individual .jt files from that same folder open and display fine. The error occurs only with the .plmxml file

Re: Opening PLM XML with Surface Pro

Experimenter
Experimenter

Sorry, only answered half of your question... I am using the software downloaded from the JT2Go website, not the app from the windows store.

Re: Opening PLM XML with Surface Pro

Siemens Legend Siemens Legend
Siemens Legend

That's interesting.  I am not sure where to go with this.  I don't have a Surface Pro 4 at my disposal.  I do have a surface pro 3 with the Anniverary update on it.  If you sent me the files, I could test it there, unless you have already tried a Pro 3.  You would have to put the files into a .zip file to attach to this thread.

 

Are there any differences in how the app was installed (as Administrator?), where the .plmxml file and related files are located, permissions on the files, etc?