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cant open JT file<100mb

Experimenter
Experimenter

hi

 

Im unable to open a JT file <100mb, was working1wk ago and now opens up blank that says Siemens.

other colleagues are able to open the file..

i am able to select and deselect the model file tree on the left though.

not sure if something is turned off or button deselected.

 

thanks in advance.

Process

3 REPLIES

Re: cant open JT file<100mb

Gears Legend Gears Legend
Gears Legend

Hello,

it is not easy to find out your problem. We need here much more details.

 

1. question, the version of your JT2Go

2. you use the desctop version 11 (64 bit) or 10 (32 bit)?

3. on PC or at a Laptop?

4. have you done a or get a driver update of your GPU?

5. has you done a test with a very simple 1MB JT file aready?

 

For me is again my first thinking it can be an update or GPU problem. For this please follow the link to a solved and known problem. Take a look here to the pictures.

https://community.plm.automation.siemens.com/t5/JT2Go-Forum/JT2Go-11-3-0-on-Win10-no-model-visible/m...

 

Best regards

Wolfgang

 

 

Re: cant open JT file<100mb

Experimenter
Experimenter
hello 1. question, the version of your JT2Go - version is 11.3.0.20170616.01 2. you use the desctop version 11 (64 bit) or 10 (32 bit)? - desktop Windows 10 Pro 64bit 3. on PC or at a Laptop? - desktop 4. have you done a or get a driver update of your GPU? yes, updated 5. has you done a test with a very simple 1MB JT file aready? yes, tried other files, cant open. tried updating jt2go, still no joy Smiley Sad

Re: cant open JT file<100mb

Gears Legend Gears Legend
Gears Legend

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