Cancel
Showing results for 
Search instead for 
Did you mean: 

ERROR OPENING .PRT FILE

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hello everyone,

 

 

 

One of my client is facing this issue. He's unable to open the part file and he's getting this erro.

 

Any suggestions how to open and save back???ERROR.JPG

12 REPLIES

Re: ERROR OPENING .PRT FILE

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Ask GTAC, that's what they're for.

Anthony Galante, Senior Support Engineer
PhoenxPLM
24 versions of NX installed: NX4 to NX12, plus TC11.2

Re: ERROR OPENING .PRT FILE

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Sure Smiley Happy Thanks for your reply

Re: ERROR OPENING .PRT FILE

Siemens Legend Siemens Legend
Siemens Legend
A common cause of this error is that the ".prt" isn't from NX.
Pro/E/ wildfire/Creo use( or used to have?) ".prt" as file name extension as well.

I have seen a couple of cases where people have received files with this extension and by that concluded that it should be NX. I have opened a few such files in notepad, and among the "garble text" it is often possible to see "parametric technology".


Regards,
Tomas

Re: ERROR OPENING .PRT FILE

Siemens Honored Contributor Siemens Honored Contributor
Siemens Honored Contributor
Similarly, if you have 7-Zip installed and right click on the prt file and choose "7-Zip > Open Archive". If it's an NX part file you'll see a folder titled "UG_PART", amongst other things that you might recognize, like qafmetadata.

Regards, Ben

Re: ERROR OPENING .PRT FILE

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Thanks everyone for the suggestions Smiley Happy

Re: ERROR OPENING .PRT FILE

Experimenter
Experimenter

Hi everyone.

 

I'm problem in the NX 12.0. When I one .PRT file, appear one Window equal the figure below. Can someone help me with this problem?

 

Erro.png

 

Re: ERROR OPENING .PRT FILE

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

I can't read the text in the error message.

Try using <ALT-PRTSCN> to just capture the error dialog.

Or edit the screen dump using Paint (or whatever) to clip out just the error dialog

 

Or look in the NX log file & copy/paste the error message text here.

Ken Akerboom Sr CAx Systems Engr, Moog, Inc.
Production: NX10.0.3.5 MP16/TC11.2
I'd rather be e-steamed than e-diseaseled


Re: ERROR OPENING .PRT FILE

Experimenter
Experimenter

I'm sending print of the message.

 

Erro.png

Re: ERROR OPENING .PRT FILE

Siemens Honored Contributor Siemens Honored Contributor
Siemens Honored Contributor

The error translates to:

Error occurred during dsiplay of part

Standard C++ exception caught. See system log for details

 

I would initially suggest contacting your local GTAC office.

 

You could also post a copy of your "log de sistema" (system log) to this forum by selecting "File > Help > Log File".  Make sure you remove any sensitive information from the log prior to uploading it here (located at the top of the log file) such as Node name, Sold-to#, etc.

 

Since it's during the display of the part, I'm leaning towards a graphics card driver issue.  However, it could also be related to Parasolid (facet issues), or something else.  We should be able to guide you further once we see the log file.

 

Suggestions:

  1. If you're using NX 12.0.0 (base version) consider upgrading to a newer version (NX 12.0.1 or NX  12.0.2 - released yesterday).
  2. Download the certified driver for your graphics card.  Completely uninstall your current driver and reinstall the certified driver.

 

Regards, Ben