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Error on nxtopvdirect Dispatcher Module - Unable to create the export directory

Siemens Experimenter Siemens Experimenter
Siemens Experimenter

Hi,

 

--- I have configured the nxtopvdirect translator on Dispatcher Module. The following error message is displayed and no jt is created: ERROR 1140 :Failed to load part: [Unable to create the export directory.

 

Below the complete log:

 

2018-06-28 14:31:38,687 INFO  - Standard Input : ##### COMMAND IS "C:\swbase\plmsw\nx110\PVTRANS\run_ugtopv.bat" -single_part -config="C:\swbase\plmsw\tcdispatcher\Module\Translators\nxtopvdirect\tessUG_NX11_PROD_MULTICAD.config" -noupdate "-pim=yes" "-u=tsproxy" "-p=tsproxy" @db/FA00AAU00001/001.0001  
2018-06-28 14:31:40,515 INFO  - Standard Input : ============================================================================
2018-06-28 14:31:40,577 INFO  - Standard Input :         NX JT Export (version - NX1102 - Build date - Jul 24 2017)
2018-06-28 14:31:40,624 INFO  - Standard Input :  Copyright 2014 by Siemens Product Lifecycle Management Software Inc.      
2018-06-28 14:31:40,687 INFO  - Standard Input :                    5800 Granite Parkway, Suite 600.                        
2018-06-28 14:31:40,734 INFO  - Standard Input :                          Plano, TX 75024.                                  
2018-06-28 14:31:40,796 INFO  - Standard Input :                               USA.                                         
2018-06-28 14:31:40,843 INFO  - Standard Input :                       Phone: 1 (972) 987-3000                                
2018-06-28 14:31:40,906 INFO  - Standard Input :                        Fax: 1 (972) 987-3299                                 
2018-06-28 14:31:40,952 INFO  - Standard Input :                    Web site: www.siemens.com\plm                          
2018-06-28 14:31:41,015 INFO  - Standard Input : ============================================================================
2018-06-28 14:31:41,062 INFO  - Standard Input :
2018-06-28 14:32:09,999 INFO  - Standard Input : FCC interface version fms.11.2.3.20161119.00.
2018-06-28 14:32:10,061 INFO  - Standard Input : Loaded implementation library 'C:\swbase\plmsw\tcroot\tccs\lib\FCCClientProxyDllv10064.dll'.
2018-06-28 14:32:10,124 INFO  - Standard Input : FCC interface version fms.11.1.0.20150114.00.
2018-06-28 14:32:10,186 INFO  - Standard Input : Loaded implementation library 'C:\swbase\plmsw\tcroot\tccs\lib\FCCClientProxyDllv10064.dll'.
2018-06-28 14:32:10,249 INFO  - Standard Input : Looking for config file: C:\swbase\plmsw\tcdispatcher\Module\Translators\nxtopvdirect\tessUG_NX11_PROD_MULTICAD.config .... Found!
2018-06-28 14:32:10,296 INFO  - Standard Input : Translator Log File created at: \\nas\swbase\plmtmp\Dispatcher\NX\FA00AAU00001_001.0001-PRIMO_ITEM_ThuJun281432102018_4528_infodba....
2018-06-28 14:32:11,597 INFO  - Standard Input : INFO 3115 :Received part [@DB/FA00AAU00001/001.0001]...
2018-06-28 14:32:11,652 INFO  - Standard Input :
2018-06-28 14:32:11,686 INFO  - Standard Input : INFO 3150 Smiley Tonguerocessing part [@DB/FA00AAU00001/001.0001]
2018-06-28 14:32:11,733 INFO  - Standard Input :
2018-06-28 14:32:11,780 INFO  - Standard Input : INFO 3175 :Loading [@DB/FA00AAU00001/001.0001] to [generate jt data]...
2018-06-28 14:32:11,827 INFO  - Standard Input :
2018-06-28 14:32:13,546 INFO  - Standard Input : ERROR 1140 :Failed to load part: [Unable to create the export directory. ]
2018-06-28 14:32:13,608 ERROR - The translation failed because the following error
 in the Standard Input : ERROR 1140 :Failed to load part: [Unable to create the export directory. ]

2018-06-28 14:32:13,624 INFO  - Standard Input :
2018-06-28 14:32:13,655 INFO  - Standard Input : ERROR 1165 :There were errors in the translation process ***. Translation of the following parts generated these messages:
2018-06-28 14:32:13,718 ERROR - The translation failed because the following error
 in the Standard Input : ERROR 1165 :There were errors in the translation process ***. Translation of the following parts generated these messages:

2018-06-28 14:32:13,733 INFO  - Standard Input :
2018-06-28 14:32:13,780 INFO  - Standard Input : ERROR 1170 :Errors/Warnings for the part: [@DB/FA00AAU00001/001.0001]
2018-06-28 14:32:13,827 ERROR - The translation failed because the following error
 in the Standard Input : ERROR 1170 :Errors/Warnings for the part: [@DB/FA00AAU00001/001.0001]

2018-06-28 14:32:13,858 ERROR - The translation failed because the following error
 in the Standard Input : ERROR 1170 :Errors/Warnings for the part: [@DB/FA00AAU00001/001.0001]

2018-06-28 14:32:13,874 INFO  - Standard Input :
2018-06-28 14:32:13,905 INFO  - Standard Input : ERROR 1175 :Error text: [Failed to load part: Unable to create the export directory. ], Error code: [940167]
2018-06-28 14:32:13,968 ERROR - The translation failed because the following error
 in the Standard Input : ERROR 1175 :Error text: [Failed to load part: Unable to create the export directory. ], Error code: [940167]

 

 

--- Note: the same command, launched from a DOS shell, works fine:

 

C:\Users\infodba>"C:\swbase\plmsw\nx110\PVTRANS\run_ugtopv.bat" -single_part -config="C:\swbase\plmsw\tcdispatcher\Module\Translators\nxtopv
direct\tessUG_NX11_PROD_MULTICAD.config" -noupdate "-pim=yes" "-u=tsproxy" "-p=tsproxy" @db/FA00AAU00001/001.0001

============================================================================
        NX JT Export (version - NX1102 - Build date - Jul 24 2017)
 Copyright 2014 by Siemens Product Lifecycle Management Software Inc.
                   5800 Granite Parkway, Suite 600.
                         Plano, TX 75024.
                              USA.
                      Phone: 1 (972) 987-3000
                       Fax: 1 (972) 987-3299
                   Web site: www.siemens.com\plm
============================================================================

FCC interface version fms.11.2.3.20161119.00.
Loaded implementation library 'C:\swbase\plmsw\tcroot\tccs\lib\FCCClientProxyDllv10064.dll'.
FCC Interface Implementation fms.10.1.5.20170331.00 initialized.
FCC interface version fms.11.1.0.20150114.00.
Loaded implementation library 'C:\swbase\plmsw\tcroot\tccs\lib\FCCClientProxyDllv10064.dll'.
Looking for config file: C:\swbase\plmsw\tcdispatcher\Module\Translators\nxtopvdirect\tessUG_NX11_PROD_MULTICAD.config .... Found!
Translator Log File created at: \\nas\swbase\plmtmp\Dispatcher\NX\FA00AAU00001_001.0001-PRIMO_ITEM_ThuJun281440022018_2708_infodba....
INFO 3115 :Received part [@DB/FA00AAU00001/001.0001]...

INFO 3150 Smiley Tonguerocessing part [@DB/FA00AAU00001/001.0001]

INFO 3175 :Loading [@DB/FA00AAU00001/001.0001] to [generate jt data]...

INFO 3155 :Loaded part file in [1.06] seconds

INFO 3610 :About to export data for component - mode is [4]

INFO 3165 Smiley Frustrateduccessfully generated jt data for part [@DB/FA00AAU00001/001.0001] in [0.89] seconds

INFO 3110 :Total time for translation was [2] seconds

INFO 3180 :Translation of [1] component completed. All components translated successfully.

INFO 3000 :EXITING TRANSLATOR : Exiting this Translation Session !

 

I think I have not write permission on some folder where ugtopv try to create a temporary folder but I don't know where...

Any suggestion?