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Internal memory error

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hello everyone,

 

 

one of my client has reported a error saying that they are facing internal memory error and he has mentioned one more point saying that 

most of the users like when they open one instance of UG, there is no issue. But when they open more than one instance of UG they have error

 

 

P.S:

They are using customized NX not native NX

 

they are not facing any issue on native only on customization NX

 

 

 

Any suggestions would be appreciated:INTERNAL ERROR.JPG

9 REPLIES

Re: Internal memory error

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

"But when they open more than one instance of UG they have error"

 

Anytime you get an "internal error" message, your best course of action is to contact GTAC.

Re: Internal memory error

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor
Sure mate Smiley Happy

are there any possible quickruns that I can make before going to GTAC like from my side.

Re: Internal memory error

Siemens Honored Contributor Siemens Honored Contributor
Siemens Honored Contributor
They are using customized NX not native NX

 

How is NX customized?

Does the NX syslog give any indication of what might be causing the problem (look at the error stack preceeding the MESSAGE reporting the internal error?

Re: Internal memory error

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor
Hello Ben,

They are using custom made NX from.germany and they have their own settings etc which looks pretty different but when they work on normal or native nx everything works fine.
I will give it a seeing the logfile.

Re: Internal memory error

Phenom
Phenom

In your original message the image shows the message box with title "Engineering Control Centre...". I believe this is from some software called "ECTR" that is an integration between NX and SAP.

We have a similar set up and we also get issues running more than one session as ECTR needs to communicate with the NX session. With more than one session running it has problems.

To overcome that our set up has a special menu option to launch a second session from inside NX:

StartAnotherSession.png

Graham Inchley Snr R&D Engineer (Systems Development), Sandvik Coromant
Lenovo ThinkPad W540, Win7, 16GB. Developing in: Java | C | KF
Production: [NX8.5.3.3 MP11 64bit] Testing: [NX12.0.0.27 MP1]

Re: Internal memory error

Experimenter
Experimenter
you are running out of memory RAM, need to get more or try to work lighter.

Re: Internal memory error

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

@JonathanSL7 wrote:
you are running out of memory RAM, need to get more or try to work lighter.

Generally speaking, running out of RAM is NOT the cause of this error message.

Re: Internal memory error

Experimenter
Experimenter
Generally when you get that error message, a .txt file is created, in that file you can clearly see what exactly is causing the failure.

Re: Internal memory error

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor
is that logfile or different from it?