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NX 11 Error To Install Documentation

Builder
Builder

Hello Guys

                    When i am installing nx 11 documentation , this discusting error stopping to installing documentation.

                     can some body help me for this problem!!!!!!!!!!!!!!!!!!!!!!!

 

                    Error_To_Install_Documentation.JPG

Warm Regards
Thomas Roman
Machine Designer
14 REPLIES

Re: NX 11 Error To Install Documentation

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Did you contact GTAC?

Ken Akerboom Sr CAx Systems Engr, Moog, Inc.
Production: NX10.0.3.5 MP16/TC11.2
I'd rather be e-steamed than e-diseaseled


Re: NX 11 Error To Install Documentation

Builder
Builder

Hello@Ken_A

                         can u tell me how to contact GTAC ,

                         there are no working days on saturday & sunday

  any other idea for it

Warm Regards
Thomas Roman
Machine Designer

Re: NX 11 Error To Install Documentation

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

You can log a call at

http://www.plm.automation.siemens.com/en_us/support/gtac/

("Create or update an incident report")

You will need a webkey account (could be the same as you use to log in here)

 

Granted, they won't respond over the weekend, but they should respond during normal business hours Monday

Ken Akerboom Sr CAx Systems Engr, Moog, Inc.
Production: NX10.0.3.5 MP16/TC11.2
I'd rather be e-steamed than e-diseaseled


Re: NX 11 Error To Install Documentation

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Did you "Run as administrator" the install?

Ken Akerboom Sr CAx Systems Engr, Moog, Inc.
Production: NX10.0.3.5 MP16/TC11.2
I'd rather be e-steamed than e-diseaseled


Re: NX 11 Error To Install Documentation

Siemens Phenom Siemens Phenom
Siemens Phenom

Hello @Thomas_Roman,

 

According to the image you send, you are trying to install this in the Windows\Temp dir? This would not be a location I recommend?

Or are you installing it from there? Did you unzip the download first? Or are you trying to install it directly from the archive?

 

I would first unzip the file, and like @Ken_A says, right click the installer, and use "run as administrator".

 

One last thing. I see you are trying to install the documentation itself (in your case the API docs), but have you already installed the documentation server first?

 

Kind regards,

 

Dennis

Dennis de Brouwer
Application Support Engineer
GTAC EMEA - Siemens Industry Software

Re: NX 11 Error To Install Documentation

Builder
Builder

Hello@DennisdeBrouwer

                                            As per told Ken A , I alreay do that , I used ISO Opener Software  Daemon tools

& Use as administrator , but no result found , the problem is same , the error still come again  on my system

 

 

tell me one thing@DennisdeBrouwer

                                            Could i install Documentation server first or last!!!!!!!!!!!!!!!

 

because i dont know what to do first!!!!!!!!!!!!!!!

Warm Regards
Thomas Roman
Machine Designer

Re: NX 11 Error To Install Documentation

Siemens Phenom Siemens Phenom
Siemens Phenom

Hello @Thomas_Roman,

 

In the API documentation (which from the screenshot you are trying to install), there is no Documentation Server. you will need the default documentation. The file that is called "docs-11.0.0.zip"

If you run the "launch.exe" (as administrator). You will see the following Window:

 

Documentation 11-0.png

Always just go from the top to the bottom.

So at the top you will find the Installation information, which might give you some more info.

Secondly Install the Doc server

And last install the documentation.

 

After this, you can also install the API documentation. Just by running the installer, it should find the doc server and install the docs in the right location by default.

 

Hope this helps,

 

Kind regards,

 

Dennis

 

 

Dennis de Brouwer
Application Support Engineer
GTAC EMEA - Siemens Industry Software

Re: NX 11 Error To Install Documentation

Builder
Builder

Hello@DennisdeBrouwer

 

                                           as per ur instruction i do that, but still facing the problem , this time got small but  a new error....Capture_Info.JPG

 

 

Have some idea to solve the error.......!!!!!!!!!!!!!!!!!

Warm Regards
Thomas Roman
Machine Designer

Re: NX 11 Error To Install Documentation

Siemens Phenom Siemens Phenom
Siemens Phenom

Hello @Thomas_Roman,

 

Just to be sure I'm looking at the right thing... you where able to install the documentation server, and now you are trying to install the documentation itself?

 

Do you have Java installed? And if so both 32- and 64-bit?

 

If this is not the problem, I would suggest you contact GTAC directly, as this works better then here on the community site.

 

Kind regards,

 

Dennis

Dennis de Brouwer
Application Support Engineer
GTAC EMEA - Siemens Industry Software