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NX BORROWING FAILED

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hello all,

 

 

   One of my client has borrowed the lic and it was working fine now ...now he's out of country and he's unable to connect to open nx!return date was applied till 13th of this month but he's unable to use it?and he doesn't have any vpn cable or any other hardware to connect..

So any suggestions would be helpful

 

 

 

 

Any ideas..how to get back?

6 REPLIES
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Re: NX BORROWING FAILED

Siemens Phenom Siemens Phenom
Siemens Phenom

Hello @karthik6,

 

One thing to check... Is he trying to start NX, under the exact same user? And has he borrowed the correct version of the license. If you have more than one version of NX installed, you can only start the version you borrowed the license for.

 

If he has no network connection of some sort, it will be very difficult. If he only has some form of network access. The only suggestion I can give right now is: Download the emergency license and use that on the local system (it can be installed on any machine). This way he can work for the next 7 days.

 

For the next time: When borrowing a license, after borrowing, always disconnect from the network (also wifi), and test if youcan still start NX. Because if you are still connected to the network, NX will always first try to check out a license from the server. It's not until it cannot check out a license, it will look for borrowed license.

 

Kind regards,


Dennis

Dennis de Brouwer
Application Support Engineer
GTAC EMEA - Siemens Industry Software

Re: NX BORROWING FAILED

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor
Thank you @DennisdeBrouwer for your suggestion. Yes he is logging in as same user and only one version of NX has been installed and the borrowing option has done on the same licensed version. After borrowing the lic from server to client we checked if it is working or not . It was working and we have disconnected from the networks.

Okay i guess emergency lic is the only option for him to work now Smiley Happy

Re: NX BORROWING FAILED

Siemens Phenom Siemens Phenom
Siemens Phenom

@karthik6:

 

Just a thought... you said he does not have any HW to make VPN or network connections.

 

Is it possible he's disabled all networking on his machine since he can't use it anyway?

 

It used to be what FlexLM would fail if all the networking was disabled because it needs to get the MAC info from the NIC (an old bug involved disconnecting the ethernet cable from NIC - that was the days before wireless networks).

 

 

If it worked before he left, than sometihng about his amchine must have changed since, and the NIC is the most likely change. Maybe wifi was on during test and off now, or simlar with ethernet, or some other NIC. Or perhaps there is a virtual NIC interfering.

 

An "ipconfig/renew" might clear things up, assuming the NIC was physically ON?

 

Like I said, just a shot in the dark; no evidence that this is your issue, but since your user is stuck...

Re: NX BORROWING FAILED

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

You might want to run the NX licenseing utility "getcid.exe" when he borrows the license, then when he tries to use it.

It may point out the issue?

Ken Akerboom Sr CAx Systems Engr, Moog, Inc.
Production: NX10.0.3.5 MP16/TC11.2
I'd rather be e-steamed than e-diseaseled


Re: NX BORROWING FAILED

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor
@PatMcManus..
Yes what you said is completely true...wifi was the issue and thanks a lot for mentioning that.

another points what you have mentioned are also helpful..in future we can look into these if we ran into any trouble.


Re: NX BORROWING FAILED

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor
@Ken_A ..

Thanks for your valuable suggestion Smiley Happy