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NX web browser

Solution Partner Legend Solution Partner Legend
Solution Partner Legend

Hi all,

 

I tried watching video tutorials online using the web browser in NX, but the video does not play. Only displayed in pure black with no sound.

Is there something else that I need to set? need to install? need to download?

 

Thanks for the help!

 

Regards,

Sen

11 REPLIES

Re: NX web browser

Do the videos play correctly using an external browser (IE, Chrome, Firefox) ?

Mark Rief
Retired Siemens

Re: NX web browser

Siemens Genius Siemens Genius
Siemens Genius

Are you referring to the video tutorials included in the NX Help?

 

If so, what version of NX are you running?

NX Design Apps Documentation & Courseware Manager

Re: NX web browser

Can you post a link to the video you were watching? Or the page that contained it?

Mark Rief
Retired Siemens

Re: NX web browser

Solution Partner Legend Solution Partner Legend
Solution Partner Legend

@MarkRief https://vimeo.com/83826610 here is a sample link of the video that I want to view.

also, this video plays correctly using external browser. The thing is I would like to avoid jumping from my Internet Explorer Browser to NX application while viewing and doing this sample. By the way, the only browser in my PC is Internet Explorer. Does this have an effect on this matter?

 

@Gregg_Makepeace I also tried the video tutorials on NX help, they also wont play, some are just displayed in pure white, others in pure black with no sounds at all. I tried using different versions of NX (v8.5-v10) but still no luck.             

 

Thanks for your response.

 

Regards,

~Sen

Re: NX web browser

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

I just tested that link in NX8.5, NX9 and NX10.

NX8.5 plays the video with no problem.

NX9 displays a flash error (vimeo advises to update flash).

NX10 shows a black screen and doesn't play.

 

I can play in any browser (Firefox, Edge or IE).

 

By the way, a work colleague created that video.

 

Anthony Galante, Senior Support Engineer
PhoenxPLM
24 versions of NX installed: NX4 to NX12, plus TC11.2

Re: NX web browser

Solution Partner Legend Solution Partner Legend
Solution Partner Legend

@PhoeNX_Support Yes, this is one of your videos in vimeo, thumbs up for this! Smiley Happy

   I tried playing this video again in my NX, still no luck. My flash Player is updated in the latest version.

   Have you tried playing videos from youtube? maybe I should try this.

 

Thanks for the response.

 

Regards,

~Sen

Re: NX web browser

Solution Partner Legend Solution Partner Legend
Solution Partner Legend
Okay great. I downloaded video codecs and I can play videos now with my NX 8.5. But I still can't with NX 9 and 10.
Does anybody know why?

Thanks for the help everyone.

Re: NX web browser

Solution Partner Legend Solution Partner Legend
Solution Partner Legend

Got it!..

For some reason. It seems that NX 9.0 and NX 10 has different web browser from NX 8.5 below.

Re: NX web browser

True, the internal browser in NX was changed a couple releases ago.

 

I see that some videos posted in the Siemens PLM Community are not playing correctly using the NX internal browser, so I will look in to that. It could be the browser, or how the videos are published, or maybe something else. You are also welcome to log a call with GTAC if you want to track this issue.

 

Note - references to the environment variable mentioned have been removed. This is an internal variable for development testing, and not intended or supported for partners or end users. 

Mark Rief
Retired Siemens