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NX11 existing with FATAL error while on coming out of screen locked session

Pioneer
Pioneer

Hello experts

 

any one encountered issue where NX11 is crashing out  after you lock your computer for an Hour or Two and unlock the computer

 

This happening on HP Zbook desktop

Capture.PNGThis is not repeatable, but happening quite a few times for few users.

 

Few of errors that i could find in NX syslog are

 

Spoiler
>>>> Error code 3070022 caught in file "o:\ugnx1102\ip7\src\interop\no\ind\interop_manager_definitions.c" at line number 110
>>>> Error code 3070022 caught in file "o:\ugnx1102\ip7\src\interop\no\ind\interop_manager_definitions.c" at line number 61
>>>> Error code 3070022 caught in file "o:\ugnx1102\ip7\src\interop_server\no\wnt\interop_server_wnt_thread_definitions.cxx" at line number 526
INTEROP: Time-out in "select" on socket
*** EXCEPTION: Error code 3070022 in line 137 of o:\ugnx1102\ip7\src\interop\no\ind\interop_socket_definitions.c at Tue Mar 06 12:43:02 2018 Pacific Standard Time
+++ Failed to receive message status from socket

Not much ifnormation i could gather, expet that Graphics driver 

 

Spoiler
Current NVidia Driver is  21.21.13.7563 = 375.63  is a bit older than the CERTIFIED driver from GTAC list 385.69 l. They had NX9 earlier with No issues

 

1 REPLY

Re: NX11 existing with FATAL error while on coming out of screen locked session

Siemens Creator Siemens Creator
Siemens Creator

Does the machine have a build in graphics card as well as a plug in GPU? If so make sure that the built in is completely disabled. If you cannot disable it as in the case of the Fujitsu machine I use, then make sure the Windows power settings are set to maximum performance for the built in card, and if you have an Nvidia control panel, set everything to the GPU.

 

I have seen a few crashes such as this, also happens when using lightweights sometimes if the iterna card is getting used