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On Content Help not functioning from the Siemens site

Pioneer
Pioneer

help.jpg

We use the Siemens site for our on content help because we felt that it would be the most current.

We find that it does not work for alot of commands.

This was converted into PR 9049121 but nothing is being done by GTAC.

It works for some commands but not for most

Is anyone else having this issue?

NX11.0.2.7 MP5 Windows 10 Nvidia P5000 382.59

 

Victor Cohen Engineering manager American Tool & Mold NX11.0.2.7 MP5 Windows10 Nvidia Quadro P5000
10 REPLIES

Re: On Content Help not functioning from the Siemens site

Siemens Genius Siemens Genius
Siemens Genius

I closed this PR as by the time it was assigned to me for review your customer data regarding which commands weren't working was no longer available which I described in the Final Response Field of the PR . I tested various design commands using NX11.0.2 and didn't find any issues.

 

I haven't seen any other similar issues reported by other users of the site.

 

If you could share a list of some of the commands not working properly for you from the site I can retest and see if I can duplicate the problem.

 

thanks,

 

NX Design Apps Documentation & Courseware Manager

Re: On Content Help not functioning from the Siemens site

Genius
Genius

I have the same issue with one customer. When I open the online documentation separately it works without any problems, but when the same site is added as the UGII_UGDOC_BASE variable and F1 is pressed for a command, the same error window pops up.

Re: On Content Help not functioning from the Siemens site

Pioneer
Pioneer

on_context.jpgHello Gregg, thank you for the attention.

I am not sure what you mean by

"customer data regarding which commands weren't working was no longer available"

I thought I had my VAR list them but I guess not.

I have listed some of the commands that are not working below.

There are more but these are pretty representative.

We have this line in our eng_ugii_env.dat that we use to start NX11;

UGII_UGDOC_BASE=https://docs.plm.automation.siemens.com/tdoc/nx/11/nx_help/#uid:index

Let me know if you see something similar.

Thank you,

Vic

 

Create Sketch

Message: Content not found: 'index/tdoc/nx/11/nx_help/#goto:sketcher:sk_create_reattach_opts' (en_US/nx/11/nx_help)
Path: https://docs.plm.automation.siemens.com/tdoc//document
Timestamp: 2018-05-09 07:13:45

 

Datum Plane

Message: Content not found: 'index/tdoc/nx/11/nx_help/#goto:modeling:feat_datum_plane_dialg' (en_US/nx/11/nx_help)
Path: https://docs.plm.automation.siemens.com/tdoc//document
Timestamp: 2018-05-09 07:14:40

 

Extrude

Message: Content not found: 'index/tdoc/nx/11/nx_help/#goto:modeling:feat_extrude_dialog' (en_US/nx/11/nx_help)
Path: https://docs.plm.automation.siemens.com/tdoc//document
Timestamp: 2018-05-09 07:17:17

 

Hole

Message: Content not found: 'index/tdoc/nx/11/nx_help/#goto:modeling:adv_hole_feat_ov' (en_US/nx/11/nx_help)
Path: https://docs.plm.automation.siemens.com/tdoc//document
Timestamp: 2018-05-09 07:18:01

Victor Cohen Engineering manager American Tool & Mold NX11.0.2.7 MP5 Windows10 Nvidia Quadro P5000

Re: On Content Help not functioning from the Siemens site

Siemens Genius Siemens Genius
Siemens Genius

Hi Vic:

Just looking at those URLs you sent you receive when you choose context sensitive help (https://docs.plm.automation.siemens.com/tdoc//document) I can tell something is amiss with your settings.

I just tested each of those commands and they worked for me.

 

Here’s what I found, hopefully you can figure out which variables are set incorrectly in your system by comparing what my system is using out of the box below:

 

My log file shows I am running NX 11.0.2.7.

 

My help environment variables are set as follows:

 

UGII_UGDOC_BASE                 https://docs.plm.automation.siemens.com

UGII_UGDOC_API_BASE             https://docs.plm.automation.siemens.com

UGII_DOC_VERSION                 11.0.2

UGII_HELP_RELEASE_NOTES         https://docs.plm.automation.siemens.com/tdoc/nx/11.0.2/release_notes/#uid:index

UGII_HELP_WHATS_NEW             https://docs.plm.automation.siemens.com/tdoc/nx/11.0.2/nx_help/#uid:index_whatsnew

UGII_CSHELP_DOCS                 https://docs.plm.automation.siemens.com/tdoc/nx/11.0.2/nx_help

UGII_CSHELP_API_DOCS             https://docs.plm.automation.siemens.com/tdoc/nx/11/nx_api

UGII_CSHELP_DEFAULTS_DOCS       https://docs.plm.automation.siemens.com/data_services/resources/nx/11.0.2/nx_help/common/en_US/graph...

UGII_CSHELP_FUSION_DOCS         https://docs.plm.automation.siemens.com/data_services/resources/nx/11.0.2/nx_api/common/en_US/graphi...

 

When I tested each command, below I have listed the correct URL you should have received to make context sensitive help via F1 work (see GM: Correct URL should be):

 

Create Sketch

Message: Content not found: 'index/tdoc/nx/11/nx_help/#goto:sketcher:sk_create_reattach_opts' (en_US/nx/11/nx_help) Path: https://docs.plm.automation.siemens.com/tdoc//document Timestamp: 2018-05-09 07:13:45

 

GM: Correct URL should be:  https://docs.plm.automation.siemens.com/tdoc/nx/11.0.2/nx_help/#goto:sketcher:sk_create_reattach_opt...

 

Datum Plane

Message: Content not found: 'index/tdoc/nx/11/nx_help/#goto:modeling:feat_datum_plane_dialg' (en_US/nx/11/nx_help) Path: https://docs.plm.automation.siemens.com/tdoc//document Timestamp: 2018-05-09 07:14:40

 

GM: Correct URL should be  https://docs.plm.automation.siemens.com/tdoc/nx/11.0.2/nx_help/#goto:modeling:feat_datum_plane_dialg

 

Extrude

Message: Content not found: 'index/tdoc/nx/11/nx_help/#goto:modeling:feat_extrude_dialog' (en_US/nx/11/nx_help) Path: https://docs.plm.automation.siemens.com/tdoc//document Timestamp: 2018-05-09 07:17:17

 

GM: Correct URL should be   https://docs.plm.automation.siemens.com/tdoc/nx/11.0.2/nx_help/#goto:modeling:feat_extrude_dialog

 

Hole

Message: Content not found: 'index/tdoc/nx/11/nx_help/#goto:modeling:adv_hole_feat_ov' (en_US/nx/11/nx_help) Path: https://docs.plm.automation.siemens.com/tdoc//document Timestamp: 2018-05-09 07:18:01

 

GM: Correct URL should be  https://docs.plm.automation.siemens.com/tdoc/nx/11.0.2/nx_help/#goto:modeling:adv_hole_feat_ov

NX Design Apps Documentation & Courseware Manager

Re: On Content Help not functioning from the Siemens site

Siemens Honored Contributor Siemens Honored Contributor
Siemens Honored Contributor

Hi @vcohen,

 

You have:
UGII_UGDOC_BASE=https://docs.plm.automation.siemens.com/tdoc/nx/11/nx_help/#uid:index

 

Change the url to:
UGII_UGDOC_BASE=https://docs.plm.automation.siemens.com

and you should be fine.

 

Regards, Ben

Re: On Content Help not functioning from the Siemens site

Pioneer
Pioneer

It looks like you have alot of additional environment variables that I do not.

 

The URL you posted for Hole feature

https://docs.plm.automation.siemens.com/tdoc/nx/11.0.2/nx_help/#goto:modeling:adv_hole_feat_ov

 

The URL i get when I select help on context for Hole Feature

https://docs.plm.automation.siemens.com/tdoc/nx/11/nx_help/#uid:index/tdoc/nx/11/nx_help/#goto:modeling:adv_hole_feat_ov

Victor Cohen Engineering manager American Tool & Mold NX11.0.2.7 MP5 Windows10 Nvidia Quadro P5000

Re: On Content Help not functioning from the Siemens site

Pioneer
Pioneer

Thank you BenBroad!

That was it.

Victor Cohen Engineering manager American Tool & Mold NX11.0.2.7 MP5 Windows10 Nvidia Quadro P5000

Re: On Content Help not functioning from the Siemens site

Siemens Honored Contributor Siemens Honored Contributor
Siemens Honored Contributor

I can't take the credit.  @Gregg_Makepeace provided the solution - I just condensed it Smiley Wink

 

Ben

Re: On Content Help not functioning from the Siemens site

Pioneer
Pioneer

Thank you Gregg.

I got intimidated by the number of environment variables.

I should have just looked at your first line.

Victor Cohen Engineering manager American Tool & Mold NX11.0.2.7 MP5 Windows10 Nvidia Quadro P5000