One of my customer is facing an issue while exporting to stp. The issue is whenever he creates a new part and tries to export it was exporting successfully without any issue the problem comes whenever he opens a .prt file of old files in the export step translator window error comes C++ exception and only log file was coming as output but not stp file and this happens only on old files.
Any suggestions how to clear this issue!
If possible, try to export STEP using same part files on another machine having the same version of NX. Otherwise, I would suggest to log an IR to GTAC with necessary log, part files.
It's a know problem, that is currently being fixed.
My understanding is that it's related to a Windows Update.
Has this issue been fixed?
Microsoft has the following page which seems to reflect what users have done so far to correct this issue: Update drivers in Windows 10. Google results reveal that this is not a new problem. We're still collecting information, so I hope to have something more concrete to share soon.