Do you have Pre-selection Highlighting toggled 'ON'? Also make sure that you have Edges Visible in Shaded views on as well.
Whether you can directly submit an ER, or whether you have to go thru a VAR, depends where/how you bought NX.
If you can, go this the GTAC site (https://www.plm.automation.siemens.com/en_us/support/gtac/) & select the"create or update an incident report" link
You might want to put in the IR text that you consider this to be an ER.
Production: NX10.0.3.5 MP16/TC11.2
I'd rather be e-steamed than e-diseaseled