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Nx 10 documentation Server - blank window

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hi,

I have some issue till 1 day - I can't open HELP (F1) from Nx Smiley Sad

Result is blank window on every web browser (IE , Firefox, Chrome).

Previously I did not have these problems before... Documentation was working fine for 2 months.

My environment variable has proper value as UGII_UGDOC_BASE=http:\\localhost:8181

 

Version of IE: 11.0.20 (KB3058515) update
Version of JAVA: 8 update 40 (build 1.8.0_40-b25)

 

If someone already had a similar problem I would ask for little advice on how to fix it.

I attach a picture below - it shows my issue

Best regards
========================================
Engineering >> NX10.0 Performance in the making
4 REPLIES

Re: Nx 10 documentation Server - blank window

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

I've never seen that problem before until I just went to use my help and got the sam issue as you.

I had to stop and restart the Doc server service and then it started working again.

From what I can see in the logs, it seems to be a Java error.

 

Anthony Galante - Senior Support Engineer - PhoenxPLM (Australia & New Zealand Siemens Solutions Partner)
http://www.phoenxplm.com.au/email/2014_signature/signature_videoCenter.jpg

Re: Nx 10 documentation Server - blank window

Siemens Valued Contributor Siemens Valued Contributor
Siemens Valued Contributor

If you continue to encounter problems with the NX 10 help server you should contact your GTAC support team. They are equipped to handle questions regarding these kinds of problems.

NX Design Apps Documentation & Courseware Manager

Re: Nx 10 documentation Server - blank window

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

PhoeNX_Support thank you for Your help!

It works Smiley Happy

 

Like You said, I stop and restart Doc server in services and applications environmental.

One question at the end - how to change HELP display directly to Firefox?

It always starts through Internet Explorer.

========================================
Engineering >> NX10.0 Performance in the making

Re: Nx 10 documentation Server - blank window

Siemens Valued Contributor Siemens Valued Contributor
Siemens Valued Contributor

The NX Help uses your current default browser, so you'd need to set Firefox as your default on your system for it to bring up the help via F1, menus, etc.

NX Design Apps Documentation & Courseware Manager