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How to contact board admins

Pioneer
Pioneer

I am having an issue with my account. How can I contact the board admins? I do not see any link or email addres or any other means of contact.

9 REPLIES

Re: How to contact board admins

Community Admin Community Admin
Community Admin
Hi @kjm - A Community Manager or Administrator will have a black badge that says "Admin" next to their username. What do you need help with?

- Katie


If you find my post helpful, please mark it as an "Accepted Solution".

Re: How to contact board admins

Pioneer
Pioneer

I have changed my email several times over the past 2 days. When I log back in the email is not changed.

Re: How to contact board admins

Community Admin Community Admin
Community Admin
Hi @kjm - you can't change your email address through the Community as that is managed by your Webkey profile. You should be able to do that here: https://www2.industrysoftware.automation.siemens.com/webkey/

- Katie


If you find my post helpful, please mark it as an "Accepted Solution".

Re: How to contact board admins

Pioneer
Pioneer

Ok thanks.

 

Now, when I try to change the email I get the message below. I dont know what the FlexLM License Sheet is, I work for a large corporation so have no access to any license info.

 

 

* WebKey Access Code (WAC): Webkey Access Code can be found on the upper right corner of your FlexLM license sheet.

 

 

Re: How to contact board admins

Esteemed Contributor
Esteemed Contributor

Assuming you use NX, do a "File -> Help -> Log file"

The webkey access code will be section:

************** Licensing Information **************

 Server ID : xxxxx
 Webkey Access Code : HERE!
 License File Issuer : SIEMENS
 Flex Daemon Version : xxxx
 Vendor Daemon Version String : xxxx
 Toolkit Version : xxxxx

****************************************************

 

I would assume if you use another product, it will be in the help / about / log file there as well.

Ken Akerboom Sr CAx Systems Engr, Moog, Inc.
Production: NX10.0.3.5 MP5 + patch/TC11.2
I'd rather be e-steemed than e-diseaseled


Re: How to contact board admins

Pioneer
Pioneer

I am using Solid Edge, I do not know what "NX" is.

Re: How to contact board admins

Esteemed Contributor
Esteemed Contributor

NX is the other CAD/CAM product Siemens sells.

 

So (guessing, as I don't have solid edge) in solid edge, there is a "help" menu?

Is there a "log file" option in the help menu?

Is there an "About" pick?

Ken Akerboom Sr CAx Systems Engr, Moog, Inc.
Production: NX10.0.3.5 MP5 + patch/TC11.2
I'd rather be e-steemed than e-diseaseled


Re: How to contact board admins

Community Admin Community Admin
Community Admin

@LauraWatson do you know where @kjm can look within Solid Edge to find his webkey?

 

- Katie



If you find my post helpful, please mark it as an "Accepted Solution".

Re: How to contact board admins

Esteemed Contributor
Esteemed Contributor

@kjm,.....has this been sorted out for you?

 

 

Otherwise.....as has already been mentioned, go to "Help" shortcut > "About Solid Edge" link, and the information should be listed in the dialogue box, where I have redacted mine.

 

ST10_Help_AboutSolidEdge.PNG

Sean Cresswell
Design Manager Streetscape Limited
Solid Edge ST10 [MP1] Classic [x2 seats]
Windows 10