I have maybe an understanding problem of the Alternative Column of the SingleProc Importer Services table.
In the model attached, I need that the single proc use the SERVICE_1 in priority, and if not available immediatly, the SERVICE_2.
I have set 2 workers differently configured differently :
-Worker 1 : ShiftCalendar on shift-1 from 6:00 to 16:00 - SERVICE_1
-Worker 2 : ShiftCalendar on shift-2 from 14:00 to 22:00 - SERVICE_2
The result is :
-> From 6:00 to 16:00 the Worker 1 works, no problem.
-> Starting 16:00 : Nobody is working..... Why the alternative SERVICE_2 is not called ?
Thanks in advance !
attached you will find a small model showing two workers, working in different shifts.
Doesn't help you, but I've encountered the same problem (v 13).
In my model, each station requires one custom service. The "alternative_service" is set as an alternative for all of them. One worker only offers "alternative_service" during the whole shift, but never gets called.