I have maybe an understanding problem of the Alternative Column of the SingleProc Importer Services table.
In the model attached, I need that the single proc use the SERVICE_1 in priority, and if not available immediatly, the SERVICE_2.
I have set 2 workers differently configured differently :
-Worker 1 : ShiftCalendar on shift-1 from 6:00 to 16:00 - SERVICE_1
-Worker 2 : ShiftCalendar on shift-2 from 14:00 to 22:00 - SERVICE_2
The result is :
-> From 6:00 to 16:00 the Worker 1 works, no problem.
-> Starting 16:00 : Nobody is working..... Why the alternative SERVICE_2 is not called ?
Thanks in advance !
Doesn't help you, but I've encountered the same problem (v 13).
In my model, each station requires one custom service. The "alternative_service" is set as an alternative for all of them. One worker only offers "alternative_service" during the whole shift, but never gets called.