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Cannot Open the Viewer

Legend
Legend

Hello Everyone,

 

I'd like to share my model ( V13.1) thanks to "PackAndGo". 
But when my friend open the model (.exe) he has something like this . He cannot open it. 

I never had this before. Perhaps there is a bug with the 13.1 version ? 

 

Sans titre.png

 

Thank you very much

BR 
OC

 

9 REPLIES 9

Re: Cannot Open the Viewer

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom
Hi,
Make sure you use the same bit versions. If you create the exe on a 64 bit system, it will not run on a 32 bit system. Does the exe work on the machine where you created it?



Verzonden vanaf mijn Samsung-apparaat

Gert Nomden
Senior Consultant | Tecnomatix Product Manager
cardsplmsolutions.com

Re: Cannot Open the Viewer

Legend
Legend
Hello Nomden,

Thank you for your anwser.
I create the model with the V13.1 and save it (PackAndGo) with the same version.
We all have the 64 bit system.
That's true I can't even open it with my own machine.

Thank you very much
BR
OC

Re: Cannot Open the Viewer

Siemens Phenom Siemens Phenom
Siemens Phenom

Hello ocsim56,

 

I just tested it on a clean install of Windows 7 and it worked without problems?

 

Is this problem related to a specific model or can you reproduce it with a new simple model?

Regards,

Ralf
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Re: Cannot Open the Viewer

Legend
Legend
Hello RalfTobel,

Thank you for your answer.
You're right I've just create a simple model with a source and a line. The pack and go worked perfectly.
How come it doesn't work with the other model. That's weird !

Thank you very much
BR
OC
Highlighted

Re: Cannot Open the Viewer

Siemens Phenom Siemens Phenom
Siemens Phenom
Hello OC,
Would be interesting to see what's the problem. Could you open a helpdesk ticket with our support organization or if you don't mind send the model to plantsimulation.studentlicense.plm@siemens.com?
Regards,

Ralf
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Re: Cannot Open the Viewer

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Legend

Hello Ralf, 

 

Of course I'll be happy to send my model to the support service in order to have more information about the issue. Actually, I have the professional licence. There is another email adress for the professional users ? 

 

Thank you.
BR

OC

Re: Cannot Open the Viewer

Siemens Phenom Siemens Phenom
Siemens Phenom
No, there is only plantsimulation.studentlicense.plm@siemens.com. Thanks!
Regards,

Ralf
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Did the answer solve your problem? Then accept the answer as solution.

Re: Cannot Open the Viewer

Legend
Legend
Thank you very much.

I'll send it tonight.
Thanks for your help.

BR
O.C

Re: Cannot Open the Viewer

Pioneer
Pioneer
I meet the same problem . do you solve the problem ?