Here are the steps to creating an IR in GTAC.
Be sure to include all non-zero sized log files, located here:
where x.y.z = your Installed version of Rulestream, such as 8.12.0
If that link doesn’t work, here is how to navigate there:
Go to the External GTAC site:
Then hit this button: "Create or Update an Incident Report"
Then hit the little red question mark right beside “Create new call”
It has step-by-step directions:
To initiate a support call to GTAC, access the “Create new call” module and fill out all required fields (marked with a red asterisk *.)
After the IR has been successfully created, a dialog will appear with information on the next steps to take: The IR create confirmation dialog.
Thanks to Trent for gathering these directions!