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Leverage Teamcenter Issue Management & CAPA to Gain a Competitive Advantage

by Robert_Hidajat on ‎05-02-2013 11:00 AM



Recently Tim Egloff published a post and video introducing Issue Management and CAPA on Teamcenter. This week I caught up with Kerri Doyle, Teamcenter Marketing Manager for the issue management and CAPA solution, and asked her to share a bit more information about this solution and how it can benefit your company. Kerri gave me plenty of excellent information in the post below and she even shared a demo video for you. Enjoy!



Companies today work diligently to earn a reputation of building safe, reliable, quality products. When product issues do arise, it is of the utmost importance that you act swiftly and efficiently to take corrective actions. With the new Teamcenter issue management and CAPA (corrective and preventive action) solution, you can bring product quality to the forefront at the enterprise level and streamline the process to address product issues. From design analysis of dimensional variation through product build statistics, Siemens makes product and production quality a centerpiece in the PLM Solution.



With the Teamcenter issue management and CAPA solution, users with no previous Teamcenter experience can leverage an intuitive web interface to quickly track issues and initiate CAPA processes. Users can document and systematically investigate any product discrepancy, while automatically building a repository of all actions and decisions involved in a CAPA process.

http://www.youtube.com/watch?v=zu7aaTRBf9c

This delivers greater accountability and faster time to a fact-based closure.

Product issues can come from virtually anywhere in the product lifecycle. Teamcenter provides the breadth of lifecycle coverage to address these issues; from portfolio planning to customer experience as well as maintenance, repair and overhaul, we have solutions that support the key control points of a sound CAPA process:

- Design
- Production and Process
- Records and Documents
- Materials
- Facilities & Equipment

Additionally, as the CAPA or issue process unfolds, all parties responsible for the issue and resolution analysis, data and decisions made are associated to the issue resolution and have direct access to the effected deliverables. Relating issues and their resolutions to deliverables managed in Teamcenter is key to providing visibility into critical product quality characteristics, failures/non-conformances, and resolutions to product issues. With this additional knowledge captured, and easily accessed, Teamcenter issue management and CAPA solution allows you to make smarter decisions across the global, extended enterprise.


A key to a high quality process, including the issue resolution process is defining the best-practice process, and repeating this process for every issue. Teamcenter provides the ability to define, execute and enforce your best-in-class business practice, eliminating the time wasted in creating ad-hoc and manual processes, while ensuring that key stakeholders are involved in the decisions.


This streamlines CAPA efficiency and reduces the overall cost of quality, allowing you to gain a competitive advantage.

To learn more about Teamcenter issue management and CAPA, please visit www.siemens.com/plm/TeamcenterQuality