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Meet the Customer Support (GTAC) Team at the Solid Edge ST4 Event

on ‎04-27-2011 04:20 PM

The Solid Edge ST4 Global Launch Event is getting closer and closer and more and more great things are happening!


First, we announced a Product Showcase Contest for those attending the ST4 Event. If you have a cool product, machine or widget designed in Solid Edge, you could win an iPad! Details about the contest are located on the registration page. There are a few items already entered such as the Edison2 car, our keynote speakers, and German Solid Edge user WMF, whose coffee machine will not only be displayed, but fully functional! If you want to speak with me or Mark Burhop at the event, you will find us at the WMF coffee station :-)


We've also updated our Solid Edge Facebook Page. If you haven't "Liked" the page yet, please do so. We'll be using the site to launch some future "activities" for Edgers and all CAD users very soon.


Now on to the reason you're reading this post. This week I would like to introduce you Fred White and his Global Technical Access Center team, otherwise known to many of our customers as GTAC or Customer Support. If you've ever called or emailed GTAC for help, chances are you spoke to someone on this team. You too can meet the GTAC team at the Solid Edge ST4 Event in June. Register now. Space is limited. If you are on the fence about attending, make sure you read Jason Newell's blog post, it highlight Matt Johnson's (Hill Rom) recent experience at the Solid Edge ST4 Beta.


Let's meet the GTAC team!


J. Fred White – Sr. Manager, Customer Support - GTAC Fred is a CAD-veteran with 27 years of experience, including 23+ years providing technical support for Mechanical CAD products such as IGDS, MEDS, and EMS from the early days at Intergraph and Solid Edge since its inception. Fred attended Alabama Technical College and the University of Alabama in Huntsville. He currently oversees GTAC teams for Solid Edge, Insight, Embedded Client, Simulation, Teamcenter Systems Engineering, and Teamcenter Requirement Management from the Siemens PLM Software office in Huntsville, Alabama.










































Ken Wilson – Team Leader, Solid Edge Customer Support – GTAC


Ken has been in the CAD/CAM industry for over 36 years. Ken attended Cleveland State University. Before joining the CAD/CAM support team at Intergraph Ken was a NC programmer for a large gear box design/manufacturing company. Ken has been involved with the Solid Edge product since its initial release providing training and technical support. Ken currently is part of the Siemens PLM GTAC support teams for Solid Edge, Insight, Embedded Client, and Simulation located in Huntsville, Alabama.



John Briscoe Solid Edge Customer Support - GTAC


John is an Advanced Application Engineer with 33 years of manufacturing and design experience, including 22 years providing technical support for Mechanical CAD/CAM products such as EMS and MAXMILL while at Intergraph and now Solid Edge.  He has been a member of the Solid Edge team from the beginning. John’s responsibilities have been in a variety of areas including product testing, customer training, customer support, and consulting. He also worked as a machinist, and CNC programmer in the commercial and aerospace industry. John is located in the Siemens PLM Software office in Huntsville, Alabama.



Paul Ford – Solid Edge Customer Support - GTAC


Paul is an Application Engineer with 27 years of experience.  He has over 16 years experience on the CAD/CAM software customer support Team.  Paul has been a member of the Solid Edge team from the beginning, prior to the first release.  Prior this he worked as a Mechanical Design/Draftsman in the Military and Aerospace Industry.  Paul is located in the Siemens PLM Software office in Huntsville, Alabama.



Todd Henry Solid Edge Customer Support – GTAC Todd is a Senior Application Engineer with over 26 years of experience in data management systems.  His primary focus has been in the manufacturing sector integrating DM systems with CAD/CAM design tools.   His current focus is customer support of the Solid Edge /Insight DM package utilizing MS SharePoint technologies and the Solid Edge Embedded Client product utilizing Teamcenter applications.  Todd is located in the Siemens PLM Software office in Huntsville, Alabama.



Marcelo Martins Solid Edge Customer Support – GTAC Marcelo has been in Mechanical CAD for over 27 years now. He has a bachelor’s degree in Electrical Engineering from Mackenzie University in São Paulo, Brazil. Marcelo started his career designing Power Transformers for Brown Boveri Company using Intergraph MDDS and MEDS systems and soon joined Intergraph in Brazil where he worked supporting customers and performing demos and benchmarks using the newly announced EMS system. Marcelo’s main focus has always been 3D modeling. He has been with the GTAC Support group for over 18 years.



Wayne Mahan Solid Edge Customer Support – GTAC Wayne is an Advanced Application Engineer with 37-years of engineering design & CAD experience.  He has spent 17-years in the mechanical design engineering & drafting field, prior to joining Intergraph Corp.  In the past 20-years since joining Intergraph, now Siemens, he has divided his time among EMS and Solid Edge classroom training, assist in the planning and implementation of the Solid Edge Sheet Metal environment, implementation of the Solid Edge Reseller program, and the last several years providing Customer Support.  Wayne is located in the Siemens PLM office, in Huntsville, AL.



Dave Merritt Solid Edge Customer Support – GTAC Dave is a Senior Application Engineer with 19 years of experience.  He has broad industry experience including working for the automotive, heavy equipment, general aviation and rail industries in both a design engineering and CAx systems support role before joining Siemens PLM Software in 2008.  Dave currently supports the Solid Edge data management products and is located in the Siemens PLM Software office in Huntsville, Alabama.



Rene Ramirez Solid Edge Customer Support – GTAC Rene is a Senior Application Engineer with 23 years of experience. He has provided CAD and CAE support since joining Intergraph. Currently he supports Solid Edge, and Solid Edge data management products. Rene is a registered professional engineer in the state of Alabama.



Kash Rangan Solid Edge Customer Support – GTAC Kash is an Advanced Application Engineer with 23 years of experience in providing CAD support for products like Solid Edge and EMS. His expertise includes areas of customization and API programming support.  Kash has worked in aerospace and educational research organizations before joining the CAD industry.



Tim Swann Solid Edge Customer Support – GTAC Tim is an Advanced Application Engineer with 28 years of experience, including 24 years providing technical support for various mechanical design, facilities management, and electronic publishing software applications.  He taught, certified and supported all of the legacy Intergraph Mechanical Design products including MDDS, MEDS and EMS.  After a stint supporting electronic publishing and facilities management software applications, Tim returned to the Solid Edge team where he is responsible for support of the Embedded Client and Insight data management applications. Tim is located in the Siemens PLM Software office in Huntsville, Alabama.



Jeff Wade Solid Edge Customer Support – GTAC Jeff is an Advanced Application Engineer with 21 years of experience. Prior to joining GTAC in 1999, he worked for several of our customers as a Mechanical Designer, primarily in the Defense and Aerospace industries. Jeff’s Solid Edge experience dates back to Solid Edge V4, prior to that he had several years experience using Intergraph’s EMS product.  Jeff currently supports Solid Edge Applications, Installation & Licensing, and assists in hardware certification.



Woodrow Wilson (Woody) – Solid Edge Customer Support – GTAC Woody is an Application Engineer with 30 years of experience and a strong Engineering background in the areas of Computer Systems Software, QA/QC, various Engineering related functions, as well as 20+ years of Mechanical CAD Technical Support. He is a degreed Professional & Certified Level II QC Specialist and a member of NSBE - National Society of Black Engineers.