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NX Mailbag: Customer Support

Siemens Legend Siemens Legend
Siemens Legend

It's time to reach back into the NX mailbag and pull out another question.    Today's topic is Post-Sales Support


Q:  What is NX customer support like?


A: The Siemens PLM Software Global Technical Access Center (GTAC) is one of the most highly respected customer support services in the industry and it complies with the quality-based principles found in ISO 9000.   GTAC provides Telephone and Web based support



Telephone-based technical support; your calls are routed directly to technical support engineers who have the knowledge and skills to understand, investigate, and resolve problems quickly. Phone-based support includes problem escalation, management visibility and the input process for reporting software errors and enhancement requests.



Web-based technical support; our customer support web pages provide instant access to problem reporting, a symptom/solution database for FAQs, tips, techniques, and software error listings. They also enable you to track progress on open issues, download and upload files, participate in news groups and access certification information about software and hardware configurations. In addition, our web pages provide e-mail subscription services for support bulletins and other critical technical information, as well as access to a technical newsletter with useful tips and techniques.



More information can be found at: http://support.ugs.com/services/GTAC_Support_Services_Guide.pdf

I hope that you found this information useful.  If you have any questions regarding NX, please send them to me.

Jerry
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