Our Teamcenter reporter Steve O’lear filed this report from PLM Connection 2011:
Launching a product in the market nowadays is much more that just designing, sourcing, and manufacturing it. A track here at the Siemens 2011 PLM Connections had sessions covering Content and Document Management. On the one hand document management in Teamcenter enables companies to directly manage documents like those created with Microsoft Office applications from within the application bringing PLM to non-technical knowledge workers in a familiar user interface. Teamcenter enables creation of documents using templates to improve compliance with format and content. Coupled with the fact that these documents can incorporate product content source, link to the same for notification of changes, and participate in workflows means that everything from regulatory fillings to trade studies, and speficiations can be managed on schedule alongside product development activities.
When it comes to more complex a document created by multiple authors where re-use and re-purposing of that content is needed to meet global documentation and publication needs, Teamcenter provides content management. Usually used to generate product and service manuals along with interactive training and illustrated parts catalogs, structured authoring with XML and SGML coupled with Teamcenter enables industry standards like S1000D for A&D and the Darwin Information Typing Architecture (DITA). Teamcenter using partner solutions like Rapid Author from Cortona3D enables documentation to be developed in unison with product, matching documentation content with the dynamic nature of product development to keep product launches on schedule. And all that content can be updated and re-used rapidly to reduce the cost and time of generating accurate high quality documentation. With Teamcenter you can manage the translation activities for content and re-purpose it for delivery method required (print, web, interactive, customer specific product configuration, etc.) This re-purpose goes all the way to mobile devices like the iPad which support Teamcenter Mobility. Now not only can service technicians access product information from the development cycle for the product but they call up service information on their mobile device to always have the right data at the right time at the right place.
Connell Gallagher of Cortona3D presented a session on using Teamcenter to reengineer the customer support process. Here the integration of Rapid Author enables the very capabilities describe above to author and deliver service knowledge to the people that need it most.