Can't Launch 2D Drafting

Experimenter
Experimenter

Hello All

I installed 2D Drafting yesterday for the first time on a Lenovo laptop Windows 8Pro.

Opened the program, did a simple sketch and nosed around the functionality, and closed the program overnight.

This morning the program wont launch.

I get the Siemens Pictorial box first off, and then the page opens up to full screen, but mainly 'greyed' out, with a white section top left, a yellow border, and the minimize or close icons can't be used.

Task Manager says 'not responding' and that doesn't change however long it is left.

I have uninstalled and re-installed, but haven't been able to open the program again.

Any clues??

10 REPLIES

Re: Can't Launch 2D Drafting

Esteemed Contributor
Esteemed Contributor

Can you post a pic?


Thanks,
Ken

Production: ST9 MP10
Testing: ST10 MP1

Re: Can't Launch 2D Drafting

Esteemed Contributor
Esteemed Contributor

Hi there @AH1,

 

Sounds like it might be a graphics related issue....what model are you running?...and do you have the most current graphics drivers for your system installed?

Sean Cresswell
Design Manager Streetscape Limited
Solid Edge ST10 [MP1] Classic [x2 seats]
Windows 10

Re: Can't Launch 2D Drafting

Experimenter
Experimenter

Hello

 

Please see 2 pics attached.

 

The 2nd screen is what it refuses to budge from, unless forced to close from task manager.

Its a brand new Lenovo T540p lap top.

I've also attached some info about the graphics/drivers - I don't know whether this is what is being asked for? or is it something else?

Regards

AH

Re: Can't Launch 2D Drafting

Experimenter
Experimenter
Hello Sean - thanks for your reply - please see my last post - does this give the info you are asking for?

Re: Can't Launch 2D Drafting

Esteemed Contributor
Esteemed Contributor

Yes,....great details on your system & issue.

It is unfortunate & strange you're having this problem, as it seems like a completely capable system.

 

Are all Windows updates applied? [have you considered updating to Windows10?] ....does your user account have Administrator privileges??

Sean Cresswell
Design Manager Streetscape Limited
Solid Edge ST10 [MP1] Classic [x2 seats]
Windows 10

Re: Can't Launch 2D Drafting

Experimenter
Experimenter

Thanks.
Uodates - I thought so, but will check again.
Windows 10 - not yet.....
Administrator rights - yes.

The weird thing is that it worked perfectly the first time.
Rgds
AH1

Re: Can't Launch 2D Drafting

Experimenter
Experimenter
Windows updates all were applied. Deciding to hold off on Windows 10 just at the moment.

Re: Can't Launch 2D Drafting

Esteemed Contributor
Esteemed Contributor

Sorry @AH1....that's all I can think of at the moment. Hopefully one of the Siemens crew can offer some further help soon.

Sean Cresswell
Design Manager Streetscape Limited
Solid Edge ST10 [MP1] Classic [x2 seats]
Windows 10

Re: Can't Launch 2D Drafting

Siemens Phenom Siemens Phenom
Siemens Phenom

Reset the Solid Edge user preferences.

 

In Windows Explorer delete the following folder: %APPDATA%/Unigraphics Solutions

 

In regedit delete the following key: HKEY_CURRENT_USER\Software\Unigraphics Solutions\Solid Edge

 

If resetting the above does not resolve the issue, then manually set the backing store by adding/setting the following key values (registry file for your convenience attached):

 

[HKEY_CURRENT_USER\Software\Unigraphics Solutions\Solid Edge\Version 108\PrefSets\Options-View]

"AutoConfigure"=hex:06,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00

"BackingStore"=hex:02,00,00,00,00,00,00,00,02,00,00,00,00,00,00,00