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ST4 under Windows 7 didn't work

I did all things found in the forum:

1: uninstalled ST3 2D
2: turn off User Account Control
3: Make sure your install file is on a drive on your computer, not a shared network drive
4: Right click install file "SE2DDraftV104ENGLISH.exe" and run as Administrator

Running msi with log, write this error message in log file:

MSI (c) (74:04) : PROPERTY CHANGE: Adding _SELocation property. Its value is 'INSTALLDIR'.
MSI (c) (74:04) : Doing action: InstallDIN
Aktion gestartet um 17:15:32: InstallDIN.
Aktion beendet um 17:15:32: InstallDIN. Rückgabewert 3.
Information 2896. Fehler beim Ausführen der InstallDIN-Aktion.
Aktion beendet um 17:15:32: CustomSetup. Rückgabewert 3.
MSI (c) (74:EC) : Doing action: SetupCompleteError
Aktion gestartet um 17:15:32: SetupCompleteError.
Aktion beendet um 17:16:12: SetupCompleteError. Rückgabewert 2.
Aktion beendet um 17:16:12: INSTALL. Rückgabewert 3.
MSI (c) (74:EC) : Destroying RemoteAPI object.
MSI (c) (74:1C) : Custom Action Manager thread ending.
=== Protokollierung beendet: 02.04.2012 17:16:12 ===

Same with ISO, ...

Any ideas?

-- Johannes
5 REPLIES

Re: ST4 under Windows 7 didn't work

Are you sure there was not a "Setup.exe" in the folder to run? Not sure how the 2D product is delivered, but all the others work of a "setup.exe" that does other stuff including calling the MSI.

Thanks,
Ken

Production: ST9 MP7
Testing: ST10

Re: ST4 under Windows 7 didn't work

Of course I tried first setup.exe. When it didn't work, I run the msi with the log parameter. In the forum someone recommended to run the msi under Windows 7.
But there should be no matter msi or setup.

Re: ST4 under Windows 7 didn't work

What exactly is the failure you are getting?

Rick B.

Re: ST4 under Windows 7 didn't work

[ Edited ]
After klick on "Installieren >" I get the error in the attachment.

Re: ST4 under Windows 7 didn't work

How do you typically uninstall a software? Do you go to Control Panel-Programs-Programs and Features to uninstall? Or, do you use some third party software to uninstall?

Rick B.