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Save as Image in ST4

I tried to save a .jpg file in ST4 using the Save as Image command. I got a message that "Cannot Save the file, an unknown error has occurred." This command worked well in ST3. Is this a bug, or does something need to be set in ST4?
(note: I also tried to save the image as a .tif and a .bmp and got the same error)

Thanks
Rich
5 REPLIES

Re: Save as Image in ST4

Rich,
I need more details. I have no problem saving either format. Is there anything unusual about the file? Does it have imbedded images?
Can you send the file to me.

Regards,
Rick B.

Re: Save as Image in ST4

Rick
It is not just one file. I can't do a "Save as Image" with any file. I have tried all of the file formats. (.jpg, tiff etc). I get the same error.
" Cannot Save the file, an unkown error has occured"

I just got a new PC with Windows 7 Home premium (64 bit) and installed ST4 on it.

Thanks for your help
Rich

Re: Save as Image in ST4

Rick
We installed ST4 on another users new laptop. (also W7 64-bit). The Save as Image command works for him. I cannot think of anything else to try on my PC other than a re-install or to download the program again. Let me know if you have any other ideas.

Thanks
Rich

Re: Save as Image in ST4

Make sure your graphics driver is up to date. I believe it plays a role in saving images...

Thanks,
Ken

Production: ST9 MP7
Testing: ST10

Re: Save as Image in ST4 found problem

I found the error. The folder was write protected. I'll do some more testing to be sure that was the only issue

Thanks again
Rich