Keyshot doesn't work

Pioneer
Pioneer

Hi everyones,

 

I installed the trial version of Solid Edge and everything seems to work properly, the only thing that does not start is the KeyShot, when I click on the command button or icon on the desktop loads the boot image but remains blocked them and the program does not start.

 

I got the following error message (in italian)

 

Descrizione:

  Si è verificato un problema che impedisce al programma di interagire con Windows.

 

Firma problema:

  Nome evento problema:                    AppHangB1

  Nome applicazione:                           keyshot5.exe

  Versione applicazione:                       5.0.99.0

  Timestamp applicazione:                   53bbb642

  Firma di blocco:                                  b53d

  Tipo interruzione:                               513

  Versione SO:                                        6.1.7601.2.1.0.256.48

  ID impostazioni locali:                        1040

  Firma blocco aggiuntiva 1:               b53d7f3ef0491bd3908b10d80c7bbc2c

  Firma blocco aggiuntiva 2:               2261

  Firma blocco aggiuntiva 3:               2261f2ce42a5a22f83d5542250f61b93

  Firma blocco aggiuntiva 4:               b53d

  Firma blocco aggiuntiva 5:               b53d7f3ef0491bd3908b10d80c7bbc2c

  Firma blocco aggiuntiva 6:               2261

  Firma blocco aggiuntiva 7:               2261f2ce42a5a22f83d5542250f61b93

 

translated from Italian

Description:
   It is a problem that prevents the interaction with Windows program.

Problem signature:
   Problem Event Name: AppHangB1
   Application Name: keyshot5.exe
   Application Version: 5.0.99.0
   Application Timestamp: 53bbb642
   Block Signature: b53d
   Break Type: 513
   OS Version: 6.1.7601.2.1.0.256.48
   Locale ID: 1040
   additional signature block 1: b53d7f3ef0491bd3908b10d80c7bbc2c
   additional signature block 2: 2261
   additional signature block 3: 2261f2ce42a5a22f83d5542250f61b93
   additional block signature 4: b53d
   additional block signature 5: b53d7f3ef0491bd3908b10d80c7bbc2c
   additional signature block 6: 2261
   additional signature block 7: 2261f2ce42a5a22f83d5542250f61b93

 

can anyone help me in solving this problem???

 

thanks in advance

 

Alex

 

1 REPLY

Re: Keyshot doesn't work

Pioneer
Pioneer

Sorry for the trouble, the problem was due to the presence of another versioen of KeyShot installed on the PC

Uninstalled that everything back in place

 

Thanks