In a recent forum post, there was a discussion about how as an end customer receiving support directly from a Partner [VAR], it was not possible to see what calls the Partner had submitted to GTAC under your name. As part of the discussion I reached out privately to the customer to show them that this is more than possible to accomplish. I am now sharing with the rest of the community the steps necessary for you to achieve this.
Firstly, in order to accomplish this and follow the steps below you must already have an active WebKey account. I am not going to cover how to get a WebKey account in this article. If you need to create a WebKey account follow the steps as provided in this link: