Broken draft display in ST9

Siemens Pioneer Siemens Pioneer
Siemens Pioneer

Hi,

 

ST9 draft display broke suddenly after working several hours. Work area covers command bar and path finder.(See attached image pls.) 

 

Tried re-install ST9, clear Curent User registry and clear C:\Users"user name"\AppData\Roaming\Unigraphics Solutions\Solid Edge\Version 109, but not solved...  

This issue occure after ST9 was installed.  (ST8 didn't have same issue. )

 

Free 2D (ST9) on the same PC doesn't have this issue.  ( Changed the license file to Free 2D one. )

 

It would be appreciated if I can get any idea or hint to solve this issue.

 

Sample.png

8 REPLIES

Betreff: Broken draft display in ST9

Phenom
Phenom

Hi,


what happens after a reboot of Your computer?

 

Or after logout/login?

 

 

Does it work then?

 

 

And, what graphic card are You using?

 

 



regards
Wolfgang

Re: Broken draft display in ST9

Esteemed Contributor
Esteemed Contributor

Weird that the Free2D license works and the other license you have doesn't.  It's the same application code but it may separate the personal settings...  Might be something corrupt in the stored settings for the problem license.  You might try using the Settings & Preferences Wizard to reset SE to factory settings when using the problem license.

2016-09-20_9-21-46.png


Thanks,
Ken

Production: ST9 MP10
Testing: ST10 MP1

Re: Broken draft display in ST9

Phenom
Phenom

@Ken

 

 

I see that the new prefrence dialog shows the "reset to original settings" at Your installation, which also is shown in the tutroials of ST9

 

When I'm starting the prefrence wizzard I only get save or deploy settings but not "restore to original"

 

What exactly version are You using at the moment?

Or have I missed something?

 



regards
Wolfgang

Re: Broken draft display in ST9

Esteemed Contributor
Esteemed Contributor

I'm using ST9 MP1.  I believe this was not avaialble in the RTM version.


Thanks,
Ken

Production: ST9 MP10
Testing: ST10 MP1

Betreff: Broken draft display in ST9

Siemens Pioneer Siemens Pioneer
Siemens Pioneer

Thanks for reply.

 

Re-boot of PC doesn't work.

The graphic card is Quadro K600

 

Regards,

ET

Betreff: Broken draft display in ST9

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Hi,

in your picture you have active 2D model environment. What happens if you switch to working sheet environment?

2d.png

 

Ota

Betreff: Broken draft display in ST9

Siemens Pioneer Siemens Pioneer
Siemens Pioneer

I haven't tried to switch to working sheet environment. 

 

But, i can create a new draft document and it works properly...

the behavior is too strange.

 

Once the display is broken...

i can open other draft document but the display is still broken

i can create a new draft document and i can work normally

re-booting PC does not work to fix the SE display

open a windows session using other log-in account, then i can work with the draft file normally

 

Betreff: Broken draft display in ST9

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Hi,

I think I had similar problem with ST9 display last week. I solved it by removing and recreating current SE settings from %userporfile% folder. What was true cause I do not know.

 

What i did was:

1. Close SE

2. I did backup of folder c:\Users\userprofile\AppData\Roaming\Unigraphics Solutions\Solid Edge\Version 109\

3. I deleted content of ...\Version 109\ folder

4. Restart SE

 

Maybe you can test what files or folders are causing this issue.

 

Ota