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Error when opening st10 student edition

Experimenter
Experimenter

Hi,

I have a laptop with Windows 8. I downloaded the student edition of Solid Edge (in spanish) and installed correctly; but when I open the program and open a new project it appears an error message titlet "Registro de terminación"; i guess it could be "Completion record" in english. It says that the program has to close and I cannot do anything. I tried to uninstall and install the program several times, but it continues the same.

 

Here is a screenshot of the error (it is in spanish).

 

Can you help me?

Thanks.

5 REPLIES

Betreff: Error when opening st10 student edition

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Hi @Ideprado

 

 

 

it would be great to upload the crashlog.txt which is shown in the error message.

 

Within that textfile there are more infos about possible reasons of the crash.

 

PS.: can You say from which date the download file will be.

For academic files there was a new download available with MP3 integrated.

Without any MP there could be crashes more often than with MP3 or higher.

 

 

regards
Wolfgang

Betreff: Error when opening st10 student edition

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Hi @Ideprado

 

 

 

see several posts in the Solid Edge Student Forum too!

 

They all had to do with a to early download from Siemens server.

The later the files are the better they will work.

 

regards
Wolfgang

Betreff: Error when opening st10 student edition

Experimenter
Experimenter

Hi Wolfgang,

 

I cannot find the crashlog file; the appdata folder seem to be hidden, and when I found it, it was empty. How can I find the crashlog file?

 

I downloaded the student edition on march 23th.

 

Thanks!

Betreff: Error when opening st10 student edition

Experimenter
Experimenter

Hi Wolfgang,

 

I found the error file. I saw that there it is said that I have an Intel graphic card, but I have another card, an AMD Radeon. I saw another post with a similar problem and it seemed to be the graphic card. Maybe that could be my problem?

 

 

Betreff: Error when opening st10 student edition

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Hi @Ideprado

 

 

 

graphics card or driver often can be the reason for problems.

 

 

Follow the instructions and hint and first try the change of SE graphics options back to software driven.

 

 

If this helps You know the reason and can change something.

regards
Wolfgang