All twenty seats of Edge at our facility are now unable to save .asm, .par, .psm as 3d PDFs. We are still able to save drafts as standard pdfs though. For awhile we still had one machine that would allow it, but now it no longer does. I am attaching a screen shot of the error we get. Any help is greatly appreciated.
We are on ST5, MP10, but the issue did not appear when updating service packs.
It used to be that I could get it to work, and then at some point it stopped. I don't know if it is Windows or Adobe related. I am fairly confident that it has not been related to an service packs since it has been a gradual loss of capability, and not all at once.
I was able to delete registry, but this did not solve the problem. I had turned in an IR sometime back, but response was that it is not an edge related problem. I didn't dig any further at that time because we still had machines that it worked on, now we no longer do.