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Frames Dialog truncates and is un-readable ST9 MP9 Win 10

Builder
Builder

Edgers

 

Just woundering if anyone has seen this before.  It only just stared happening and it may well be related to the new windows 10 Fall creators update?  I have so far only been able to reproduce this on 2 identicle wks from Dell both certified down to the graphics drivers.  Click the frames icon under tools tab and the opening dialog is truncated.  Feild entries dont have value boxes because their chopped off.

 

Interestingly enough the same user was able to break both systems but has not been able to reproduce the issue on windows 7.

 

ST9 MP9 on Win 10. 

ST9
WIN 7Pro 64bit
DELL T5810 3.7-4Ghz 32Gb ECC
6 REPLIES

Betreff: Frames Dialog truncates and is un-readable ST9 MP9 Win 10

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Hi @mspadmin

 

 

 

can You upload a screenshot from the dialog appearance

 

regards
Wolfgang

Betreff: Frames Dialog truncates and is un-readable ST9 MP9 Win 10

Builder
Builder

Hawcad

 

Please see attached showing the truncation we are getting.  Thanks for asking.

 

Cheers

ST9
WIN 7Pro 64bit
DELL T5810 3.7-4Ghz 32Gb ECC

Betreff: Frames Dialog truncates and is un-readable ST9 MP9 Win 10

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Hi @mspadmin

 

 

 

OK, I see.

 

 

Now, next questions are coming up:

  • what is the current screen resolution
  • have You changed the user or reseted the user profil of Solid Edge 
    clearing/renaming the registry enty of the CU/Solid Edge
  • is this seen by every user on every machine or only for one user on one computer

 

regards
Wolfgang

Betreff: Frames Dialog truncates and is un-readable ST9 MP9 Win 10

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Hi @mspadmin

 

 

 

and very important now:

 

  • is it Win7 as shown in Your user info or Win10 as asked in post

 

regards
Wolfgang

Betreff: Frames Dialog truncates and is un-readable ST9 MP9 Win 10

Builder
Builder

Good questions

 

I did perform a clean and deleted the Appdata\roaming\Unigraphics Solutions\Solid Edge\Version 109 folder but as support pointed out to me I should have also deleted the Solid Edge registry also.

 

So I will try reproduce.....

 

Saying that this does not quite explain why another identicle wks would also break the SE Frame dialog. 

 

So far I cannot reproduce the issue running same version of ST9 on Win 7?  So appears to be Win 10 issue possibly related to the Fall Creator Update by MS.

 

Cheers 

ST9
WIN 7Pro 64bit
DELL T5810 3.7-4Ghz 32Gb ECC

Betreff: Frames Dialog truncates and is un-readable ST9 MP9 Win 10

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Hi @mspadmin

 

 

 

 

not necessaryly Win10.

 

I also had (now ST10) ST9 under Win10 and I cann't remember such a behaviour.

But this also could be related to the graphics card, driver, resolution, fonts, display settings (100% or 125%) etc.

 

 

regards
Wolfgang