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Keyshot is broken

[ Edited ]

Hello,

 

I updated Keyshot to the newest version. For some reason the update failed in the middle and I had to abort the update. Now when I try to open Keyshot inside Solid Edge or stand-alone, I get the following error message:

 

"This application has failed to start because Qt5Core.dll was not found. Re-installing the application may fix this problem."

 

Is there any way to fix this issue without having to re-install Solid Edge completely?

3 REPLIES

Re: Keyshot is broken

Have you tried "repair" instead of "uninstall"?

Bruce Shand
ST9 MP8 - Insight - Win10 - K4200

Re: Keyshot is broken

@Teemu We reproduced this here in Huntsville and will notify Keyshot.

Laura

 

Re: Keyshot is broken

@Teemu

Also - we reran the Keyshot update installer WITH SOLID EDGE CLOSED and the Keyshot update worked fine.

 

You should not have to remove Solid Edge.

 

Laura