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Problem with the Premium License

Solution Partner Pioneer Solution Partner Pioneer
Solution Partner Pioneer

Hi Edgers!

 

I have a problem with a Solid Edge premium license. When I started Solid Edge with a premium license I doesn’t have an access to the Simulation tab, but if I use an emergency license file I have access to the Simulation tab.

I try to generate again the license through the partner xpress but the issue persists.

I try to add manually the Simulation tab in the option “customize” to modify the environment, but doesn’t appear the Simulation.

I try to delete the regedit but the issue persists.

 

Someone knows how to solve this? Maybe reinstall the Solid Edge?

8 REPLIES

Re: Problem with the Premium License

Phenom
Phenom

Have you enabled the Simulation plug-in under the Application Button (top left)>Simulation>Turn On?

Re: Problem with the Premium License

Gears Phenom Gears Phenom
Gears Phenom

Hi,

 

Any news?

 

Did you try to rename Customization folder here: "c:\Users\xyuser\AppData\Roaming\Unigraphics Solutions\Solid Edge\Version 1XX\"

 

BR,

Imics
http://solidedgest.wordpress.com/

Re: Problem with the Premium License

Solution Partner Pioneer Solution Partner Pioneer
Solution Partner Pioneer

@Alex_HPlease, can you specify were?

 

@ImicsWe tried and it doesn't work. We had installed the program in a new computer and we found the same issue. We had tried to change the Window's placement, because I found that it may be the solution, but everything was correct.

 

I think that the license it is corrupt.

 

Thank you all 

Re: Problem with the Premium License

Siemens Phenom Siemens Phenom
Siemens Phenom

Beatrice,

you open SE empty and under the Application button you select to use the SE Simulation if using a Floating license.

 

SE_Simulation_FL.jpg

Good luck!

 

/Ulf

Siemens EMEA GTAC Support

Re: Problem with the Premium License

Solution Partner Pioneer Solution Partner Pioneer
Solution Partner Pioneer

Hello @Ulf_Eriksson 

 

Thank you for the rapid response but we don't have that option in the menu. I attach an image of our menu. 

 

 

 

Re: Problem with the Premium License

Siemens Phenom Siemens Phenom
Siemens Phenom

@BeatrizSeoane then as  a reseller I would suggest you contact GTAC directly and use the resources at your disposal to best resolve this.

Re: Problem with the Premium License

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Hi @BeatrizSeoane

 

 

 

and are You sure that You have the premium license in use?

What does the license info show?

 

Solide Edge - Help - About Solid Edge

 

20180104_1412.PNG

 

regards
Wolfgang

Re: Problem with the Premium License

Siemens Phenom Siemens Phenom
Siemens Phenom

Thanks for your help, Beatriz & I continue to investigate this via GTAC.

 

/Ulf

Siemens EMEA GTAC Support