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ST6 No Help - Error Message

When trying to access ST6 Help I get an error message "Automation server can't create object number: -2146827859: Automation server can't create object". What can be done?

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Accepted by topic author mbtech22
‎08-26-2015 04:32 AM

Hi there,   Do you have internet access on the PC with SE...

Hi there,

 

Do you have internet access on the PC with SE installed?

If not, try going to... SE Appication button > Solid Edge Options > Helpers - Help System [un-check the box]

 

Sean Cresswell
Design Manager Streetscape Limited
Solid Edge ST10 [MP0] Classic [x2 seats]
Windows 10

Re: Hi there,   Do you have internet access on the PC with SE...

Sean,

Thank you for your reply, it was "spot on". I now have a workable Help.
Interestingly the PC involved is internet connected but runs IE10 as its browser.

Mark Brinton
Isle of Wight

Re: Hi there,   Do you have internet access on the PC with SE...

I also run IE 10 and the web help works fine, so guessing that is not your issue.

Thanks,
Ken

Production: ST9 MP7
Testing: ST10