I'm working with Design Manager and running into problems:
1. When I try to right click a draft file and select "open in design manager" it fails and I get a message - "there was a problem sending the command to the program:
2. What happend to the copy function? I used it to copy draft files and swap in new models ,copy assembly files and swap in new models etc.
What is the correct work flow when I want to copy an assembly (or draft file) to a new name so I can swap out some parts?
Thanks for reply.
Any thoughts on why I get the error message when trying to launch Design Manager by right clicking?
I rebooted my computer, re-started ST9 and I'm still getting the error message when trying to launch Design Manager by right clicking on a file.
My first guess would be a problem with file associations. A *.cfg or any of the model file formats could be associated with other programs installed after SE.
As a wild and long shot how long is the text string of the full path and the file name? I've seen issues like this were we exceeded the path+ filename string limits of Windows OS.
It's happening on all files types. Our draft files have pretty short file names - the part number and revision. Assemblies can have longer names. Our other user does not have the problems I'm having. Paul Ford from GTAC suggested having the other user log into my machine to see if it's a user profile problem. We tried that, but still had the error message. It seems to be isolated to my machine. Strangely, I can run Design Manager and then open a file, but can't right click the file to launch Design Manager.
I just received an update from GTAC for the problem. Here's the text:
Your recent call to the Technical Access Center, Incident Report (IR)Number 7809269 opened on 15-SEP-2016, has been researched by our GTACsoftware engineers who have determined that this problem requires resolution byour SOLID_EDGE development team. This IR was converted into a problem report (PR) on 27-SEP-2016 and is now referenced as PR Number 7803803, with a priority code of 1 Critical.
I want to escalate this issue for you in CCB Thursday. It has been reported 2-3 times, but it seems to be random and perhaps only happens on "slower machines" and "only the first time Design Manager is launched".
So I can present facts on Thursday, can you provide your machine specs (especially RAM) and confirm if the problem goes away if you close and relaunch Design Manager?