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Web server help failure

Experimenter
Experimenter

Hello everyone,

I am using solid edge in academic license as I am student but I can not start "Help and Training" as an error occurs. Please find screen shot attached. 

 

Thank you.

7 REPLIES

Re: Web server help failure

Phenom
Phenom

It looks like their security certificate expired. I am not able to access it either. 

 

Bob Henry
REH Technical Consulting
Canonsburg, PA 15317

Re: Web server help failure

Community Manager Community Manager
Community Manager

A priority 1 Problem Report (PR) has been logged with IT to resolve this.

Laura

 

Re: Web server help failure

Experimenter
Experimenter
Thank you Laura

Re: Web server help failure

Community Manager Community Manager
Community Manager

Siemens IT is aware of this wide-spread problem and is actively working the issue.  They had hoped to have it resolved today.  I requested an update this morning.

 

I've heard some users are having more success with Chrome or Firefox.

 

I apologize for the inconvenience.

Laura

Re: Web server help failure

Valued Contributor
Valued Contributor

I you want an effective workaround while the folks at Siemens sort out their web server issues have a look at this post....... it helped me Smiley Happy

 

ST10 Program Help Data......???...!!!

Re: Web server help failure

Community Manager Community Manager
Community Manager

I have been told Siemens IT has resolved this issue today.

 

We apologize for this inconvenience.

Laura

Re: Web server help failure

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

The Siemens Help Server appears to be working now!



Ken
Production: ST10 MP9, Testing: SE 2019
http://Grundey.blogspot.com