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"Firewall issue"

Does anyone know why this is happening?...

 

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5 REPLIES

Re: "Firewall issue"

Hi there @bofab,

Is it not simply what it says....no Internet connection...???

What licensing plan are you on.....is this a cloud based plan??
Sean Cresswell
Design Manager Streetscape Limited
Solid Edge ST10 [MP0] Classic [x2 seats]
Windows 10

Re: "Firewall issue"

[ Edited ]

I have connection... Everything else work, mail, surfing, posting here.

 

Yes, cloud.

Re: "Firewall issue"

Hi @bofab

 

 

 

then I would talk to my IT persons.

Maybe the proxy/firewall  settings will stop the connection to the Siemens servers.

 

Sometimes the certifications run out of date and maybe this will prevent a proper connection, or something like that.

 



regards
Wolfgang

Re: "Firewall issue"

There is currently an issue with the Solid Edge cloud service.  We are aware of this issue and are actively working to get the issue resolved.

 

In the meantime, you can log into your WebKey account, generate an emergency license, and continue to work using this emergency license.

 

As soon as service is restored I will let you know.

 

Our sincerest apologies for the inconvenience this has caused.

 

 

 

 

Re: "Firewall issue"

[ Edited ]

Just a quick update on this.  There was a technical issue with one of our internal servers preventing the cloud gateway from working properly.  Our IT department has now resolved this issue and the cloud is now back up and running as expected.

 

Again, our apologies for the inconvenience this has caused.