then I would talk to my IT persons.
Maybe the proxy/firewall settings will stop the connection to the Siemens servers.
Sometimes the certifications run out of date and maybe this will prevent a proper connection, or something like that.
There is currently an issue with the Solid Edge cloud service. We are aware of this issue and are actively working to get the issue resolved.
In the meantime, you can log into your WebKey account, generate an emergency license, and continue to work using this emergency license.
As soon as service is restored I will let you know.
Our sincerest apologies for the inconvenience this has caused.
Just a quick update on this. There was a technical issue with one of our internal servers preventing the cloud gateway from working properly. Our IT department has now resolved this issue and the cloud is now back up and running as expected.
Again, our apologies for the inconvenience this has caused.
@Imics in order to avoid this "There was a problem connecting to the internet. Check your internet connections and firewall settings the try again." message you must be on ST9 MP8 or later. If your customer is not on MP8 or later please help direct them to updating to the latest maintenance packs.