"Firewall issue"

Creator
Creator

Does anyone know why this is happening?...

 

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12 REPLIES

Re: "Firewall issue"

Esteemed Contributor
Esteemed Contributor
Hi there @bofab,

Is it not simply what it says....no Internet connection...???

What licensing plan are you on.....is this a cloud based plan??
Sean Cresswell
Design Manager Streetscape Ltd
Solid Edge ST10 [MP2] Classic [x2 seats]
Windows 10 - Quadro P2000

Re: "Firewall issue"

Creator
Creator

I have connection... Everything else work, mail, surfing, posting here.

 

Yes, cloud.

Re: "Firewall issue"

Honored Contributor
Honored Contributor

Hi @bofab

 

 

 

then I would talk to my IT persons.

Maybe the proxy/firewall  settings will stop the connection to the Siemens servers.

 

Sometimes the certifications run out of date and maybe this will prevent a proper connection, or something like that.

 



regards
Wolfgang

Re: "Firewall issue"

Siemens Phenom Siemens Phenom
Siemens Phenom

There is currently an issue with the Solid Edge cloud service.  We are aware of this issue and are actively working to get the issue resolved.

 

In the meantime, you can log into your WebKey account, generate an emergency license, and continue to work using this emergency license.

 

As soon as service is restored I will let you know.

 

Our sincerest apologies for the inconvenience this has caused.

 

 

 

 

Re: "Firewall issue"

Siemens Phenom Siemens Phenom
Siemens Phenom

Just a quick update on this.  There was a technical issue with one of our internal servers preventing the cloud gateway from working properly.  Our IT department has now resolved this issue and the cloud is now back up and running as expected.

 

Again, our apologies for the inconvenience this has caused.

Re: "Firewall issue"

Experimenter
Experimenter

Having Same issue, currently. Program froze in the middle of a drawing, closed program, restarted, and now having this issue.  Please help/advise

Re: "Firewall issue"

Creator
Creator

The only thing to do is to download an emergency license and wait for them to fix the login server.

 

//Jonas

Re: "Firewall issue"

Phenom
Phenom

@uk_dave  is there any news? We have a same issue at one of our customer!

 

BR,

Imics
http://solidedgest.wordpress.com/

Re: "Firewall issue"

Siemens Phenom Siemens Phenom
Siemens Phenom

@Imics in order to avoid this "There was a problem connecting to the internet. Check your internet connections and firewall settings the try again."  message you must be on ST9 MP8 or later.  If your customer is not on MP8 or later please help direct them to updating to the latest maintenance packs.

 

Regards,

 

-Dave