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shear or draft ticket failure

Valued Contributor
Valued Contributor

https://www.youtube.com/watch?v=Fv3y2wuZrmM

 

After you watch the video, you should be able to see the problem.

 

A workaround that I have found is to copy the drawings to another draft and go from there.

 

When this started, I used my computer and then went to another computer to rule out it being a local problem.

It does the same thing on all computers, so it is not a local issue.  The files are stored over the network on a large file server and there is 0 lag time, with 0% loss.

 

The server is a virutal machine with 0 mechanical parts.

 

The computer specs are:

 windows 10 pro

4x intel core i5 processors

8Gb internal ram

64 bit OS x64 processor

 

AMD radeon hd7000 display adapter

 

2 dell monitors

 

intel gigabit network connection

 

Program specs are

 

solid edge st9 ver 109.00.05.008 x64

 

Has anyone else been able to duplicate this problem on a different computer or have found what the problem might be?

 

Thank you forum

13 REPLIES

Betreff: shear or draft ticket failure

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Hi @Lex-luthor

 

 

 

 

theer are a couple of point I have seen at Your specifications.

 

 

Let me ask:

 

  • why MP05 for ST9 and not MP12, or at least MP11
  • AMD radeon graphics cards IMHO are one of the worst You can have
    I really have white hairs due to the problems I had with ATI/AMD radeon card over the last 20 year with different applications (not only SE)
    So I have a very personal rule:
    I never ever will touch any system with such a graphics card!
  • But to be honest, at the moment the collegues from nVidai are not to much bette in the sense of what they are providing with their drivers
  • it is sorry to say, that You only show the center area of Solid Edge, so man can not see what You really are using, where You are clicking and so on.

 

My first idea for You here is to upgrade to the latest MP, the latest driver of graphics card and see wether this will help

 

regards
Wolfgang

Re: shear or draft ticket failure

Community Manager Community Manager
Community Manager

Looks file specific. I think you would need to log an IR.

Dan Staples
Director, Solid Edge Product Development

Betreff: shear or draft ticket failure

Valued Contributor
Valued Contributor

That's what I thought as well.  I asked the IT team since it is their computers and they asked me if the problem was local or network.  I stated that it can be replicated on all computers since the other computer is a different unit all around with a different graphics card and different st 9 application, it has mp 12 installed.

 

i'll upload a new video as well to show the whole screen of what I am pushing on the buttons.

 

 

 

 

Betreff: shear or draft ticket failure

Valued Contributor
Valued Contributor

https://www.youtube.com/watch?v=Qc6qhSv5i6k

 

new video showing the whole screen.

 

 

 

Betreff: shear or draft ticket failure

Community Manager Community Manager
Community Manager

I think you have shown pretty clearly this is file specific. No one on the forum can help with that. You will need to log an IR and have software development see if the file can be fixed.

Dan Staples
Director, Solid Edge Product Development

Betreff: shear or draft ticket failure

Valued Contributor
Valued Contributor

@dcstaples

 

Tried to log in to submit an IR.

 

Typed the login and password on GTAC site then the login and password just dissapears.  I cannot gain access to GTAC to submitt an IR.

 

 

Betreff: shear or draft ticket failure

Valued Contributor
Valued Contributor

As a workaround, I have managed to copy all of the contents and place them into a new draft document.

 

So far there has not been any conflicts. (knocks on wood)

 

 

 

Betreff: shear or draft ticket failure

Siemens Creator Siemens Creator
Siemens Creator

Hello Betreff,

 

I just tested the site and it seems to be working OK - can you verify what site are you going to?

 

Betreff: shear or draft ticket failure

Valued Contributor
Valued Contributor