05-30-2018 01:28 PM
What causes an error for a file to not be viewed? file size is 182 mb
ugly red exclamation mark
05-30-2018 04:03 PM - edited 05-30-2018 04:03 PM
Hi Craig,
I'm seeing a problem viewing a *.JT file also.....even though, mine is uploaded OK, and I do get it shown in the part preview carousel, I can not open it to view, in the same way as the *.ASM does....I will delete and re-create to upload it for testing.
I wonder if it's more to do with the file size then.......as I have a 43MB JT file from Ryan McVay [sorry can't share any more than that] and that opens fine.
Sean Cresswell
Design Manager Streetscape Ltd
Solid Edge 2019 [MP4] Classic [x3 Seats - Cloud Enabled]
Windows 10 - Quadro P2000
05-30-2018 04:48 PM
Hello @Craig_H,
have done a test here too.
All is running fine with JT file.
Sorry have not a free JT file with 100 MB to upload for a new test.
best regards
Wolfgang
05-31-2018 09:09 AM
Hi @Craig_H and @SeanCresswell
Is it possible to share the project containing the failing JT file? I would like to take a closer look at the files and see what is happening.
keith.cain@siemens.com
Thanks,
Keith
Project Test Eng Adv
Mainstream Eng
Siemens Industry Sector
Siemens Product Lifecycle Management Software Inc
05-31-2018 12:33 PM
@KeithCain wrote:Hi @Craig_H and @SeanCresswell
Is it possible to share the project containing the failing JT file? I would like to take a closer look at the files and see what is happening.
keith.cain@siemens.com
Thanks,
Keith
Project Test Eng Adv
Mainstream Eng
Siemens Industry Sector
Siemens Product Lifecycle Management Software Inc
I can, thru portal?
05-31-2018 12:35 PM
Yes, if you can share the project through the portal with keith.cain@siemens.com, I can look at the file(s).
Thanks,
Keith
Project Test Eng Adv
Mainstream Eng
Siemens Industry Sector
Siemens Product Lifecycle Management Software Inc
05-31-2018 12:39 PM - edited 05-31-2018 12:40 PM
@KeithCain wrote:
Yes, if you can share the project through the portal with keith.cain@siemens.com, I can look at the file(s).
Thanks,
Keith
Project Test Eng Adv
Mainstream Eng
Siemens Industry Sector
Siemens Product Lifecycle Management Software Inc
Done! The project is the latest in the Hackrod project (New Siemens partnership) Was kinda bummed as I needed to share it quickly and this i thought would have been the quickest.
05-31-2018 04:13 PM
Shared mine @KeithCain.....in fact, it the same one you helped me with, when frames weren't showing.
Sean Cresswell
Design Manager Streetscape Ltd
Solid Edge 2019 [MP4] Classic [x3 Seats - Cloud Enabled]
Windows 10 - Quadro P2000
05-31-2018 05:18 PM - edited 05-31-2018 05:43 PM
Thank you for sharing the project. I've tried uploading the JT myself and it fails. I was able to open in Solid Edge without any issues. I'll be logging a issue with development and will update you with the bug number.
Thanks for sharing the project. I remember this assembly. Looking at the file name it seems that it contains brackets. I believe this was a problem initially with this assembly failing to upload but the upload issue has been corrected. Unfortunately the viewer has not yet been corrected, so viewing of files with [] or % in the name is failing. The following bug has been filed and I have set the priority to 'High'.
Bug 104732:BUG: Unable to view files with % or [] in name
Would you mind renaming the JT file, removing the brackets and uploading again? I'd like to verify this is indeed the issue.
Thanks,
Keith
Project Test Eng Adv
Mainstream Eng
Siemens Industry Sector
Siemens Product Lifecycle Management Software Inc
05-31-2018 05:27 PM
Thanks @KeithCain, that is indeed the issue with my item....it works as expected now.
Sean Cresswell
Design Manager Streetscape Ltd
Solid Edge 2019 [MP4] Classic [x3 Seats - Cloud Enabled]
Windows 10 - Quadro P2000